To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills. Ready to help team achieve company goals. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
24
24
years of professional experience
Work History
Bartender
Mount Gay Distilleries
Exmouth Gap, Brandons St Micheal
09.1999 - 04.2009
Served high customer volumes during special events, nights, and weekends.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Kept bar presentable and well-stocked to meet customer needs.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Crafted special drink and cocktail menu items for seasonal offerings.
Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Conduct daily product tasting to cruise ship passengers, visitors and groups to create brand awareness and increase product sales.
Head Bartender
Mount Gay Distrilleries
Ex Mouth Gap, Brandons St Micheal
04.2009 - 04.2013
Provided product samples
Maintained clean, organized and professional work environment.
Greeted customers warmly and pleasantly answered inquiries.
Worked with team to achieve sales targets.
Provided exceptional customer service to drive satisfaction.
Established and maintained positive relationships with customers.
Assisted customers with product selection based on individual needs and preferences.
Communicated product value, quality, and style to educate and entice potential customers.
Increased sales by effectively communicating product benefits.
Educated customers on product features and answered questions regarding product use.
Kept bar presentable and well-stocked to meet customer needs.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Closed out cash register and prepared cashier report at close of business.
Crafted special drink and cocktail menu items for seasonal offerings.
Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Sales and Marketing Representative
Mount Gay Distilleries
Bridgetown, Barbados
04.2013 - 07.2021
Implemented marketing strategies to generate leads and increase sales revenue.
Created and maintained customer databases to facilitate customer segmentation.
Collaborated with sales and marketing teams to coordinate promotional activities.
Monitored and reported on sales performance metrics to inform decision making.
Examined needs, wants and spending patterns of target audience.
Built relationships with customers and community to promote long term business growth.
Informed customers of promotions to increase sales productivity and volume.
Set and achieved company defined sales goals.
Presented professional image consistent with company's brand values.
Mixologist
Mount Gay Rum
Bridgetown, Barbados
06.2005 - Current
Create cocktails to complement theme events.
Source and collaborate with suppliers for the all require cocktail ingredients.
Set up, break down and manage cocktails bars during theme events.
Recruit , train and organize necessary bar staffs needed for efficient bar services.
Prepared classic, modern and unique cocktails to suit customers needs.
Education
Diploma - Sales And Marketing -Fundmentals
BIMAP
Wildey St Micheal
09.2006
Diploma - Food And Beverage Operation
Barbados Community College - Hospitality School
Hastings Ch Ch
09.1988
Skills
Relationship Building and Management
Product and Service Knowledge
Capital Management
Customer Engagement
Marketing Strategies
Flyer Distribution
Networking
Sales Reporting
Effective Communication
Sales Closing
Brand Awareness
Product Knowledge
Beverage Preparation
Accomplishments
Resolved product issue through consumer testing.
1990 Gold Award Winner for Barbados Bajan Table for Food & Beverage Service.
VP Operation, Business Development and Brand Protection - IPR (Intellectual Property Rights) at Insta-Quest Consulting Pvt. Ltd.VP Operation, Business Development and Brand Protection - IPR (Intellectual Property Rights) at Insta-Quest Consulting Pvt. Ltd.