Summary
Overview
Work history
Education
Skills
Websites
Languages
Affiliations
References
Timeline
Generic
CHRISTINE RICHARDS

CHRISTINE RICHARDS

Clapham,St. Michael

Summary

Bilingual Hospitality Professional with over 20 years of expertise in managing 50+ luxury villas and cultivating strong relationships with high-net-worth clients. Known for a commitment to excellence, adaptability, and a passion for delivering exceptional service. A marathon runner and animal enthusiast, bringing a driven, adventurous spirit to every endeavour.

Overview

23
23
years of professional experience
4
4
years of post-secondary education

Work history

Operations Manager

D.M. Simpson & Co. Ltd.
BARBADOS
07.2024 - Current
  • Improve day to day operations and facilitate positive, productive working environments.
  • Employee management.
  • Facilitate grievance resolution and address employee conflicts.
  • Update personnel records.
  • Organise staff holiday schedules without disrupting workflow continuity.
  • Liaise with IT department to rectify technical issues promptly.
  • Website management.
  • Vehicle fleet management.
  • Building maintenance and improvement.
  • Answer high-volume daily telephone and email enquiries.
  • Review existing procedures and systems for inefficiencies and recommended actionable initiatives for improvement.
  • Instruct employees in company policies and procedures, maximising compliance and consistency.

MANAGING DIRECTOR

ISLAND VILLAS LTD.
07.2022 - 05.2024

GENERAL MANAGER

ISLAND VILLAS LTD.
01.2019 - 07.2022

OPERATIONS MANAGER

ISLAND VILLAS LTD.
07.2018 - 01.2019
  • Provided customers with outstanding service, extended relationships for future business opportunities.
  • Maintained organisational compliance with applicable legislation and regulations.
  • Recruitment.
  • Served as official representative to public groups or government agencies.
  • Boosted customer satisfaction through fast and knowledgeable issue resolution.
  • Oversaw daily activities of the various departments including Property Management and Reservations.
  • Property Maintenance, Management, Villa Staff Management.
  • Front of house - Reservations & Concierge.
  • Worked with Department Heads to address any client queries or general concerns.

ENGLISH TEACHER

JAMES COOK LANGUAGES
Prague
09.2017 - 06.2018
  • Taught pronunciation and sentence structure to form basic foundation of language
  • Planned dynamic, interesting lessons by incorporating variety of mediums
  • Set and marked written and spoken language exams
  • Built rapport with students, incentivised engagement and interaction
  • Adapted teaching styles and resources to suit student age and ability

SALES & OPERATIONS DIRECTOR

ISLAND VILLAS LTD.
01.2014 - 08.2017

OPERATIONS MANAGER

ISLAND VILLAS LTD.
09.2008 - 01.2014

RESERVATIONS & PROPERTY MANAGER

ISLAND VILLAS LTD.
09.2002 - 09.2006

Education

TEFL Certification - Teaching English as a Foreign Language

ITTT (INTERNATIONAL TEFL AND TESOL TRAINING)
11.2016 - 12.2016

Associate Degree - Spanish and Italian for Business and Tourism

BARBADOS COMMUNITY COLLEGE
09.1998 - 07.2000

Faculty - Scienze delle Comunicazione

UNIVERSITÀ VITASALUTE SAN RAFFAELE
10.2006 - 08.2008

Skills

  • Proficient in Microsoft Office applications
  • Recruitment, People Management
  • Customer Service, Client Relations
  • Operations Management
  • Interpersonal Communication
  • Detail Oriented
  • Easily Adaptable
  • Problem Solving, Stressful Situations

Languages

English
Native
Italian
Fluent

Affiliations

  • Running, swimming, general fitness
  • Animal Welfare
  • Travel & Cuisine
  • Languages & Culture
  • Music & Film

References

References available upon request.

Timeline

Operations Manager

D.M. Simpson & Co. Ltd.
07.2024 - Current

MANAGING DIRECTOR

ISLAND VILLAS LTD.
07.2022 - 05.2024

GENERAL MANAGER

ISLAND VILLAS LTD.
01.2019 - 07.2022

OPERATIONS MANAGER

ISLAND VILLAS LTD.
07.2018 - 01.2019

ENGLISH TEACHER

JAMES COOK LANGUAGES
09.2017 - 06.2018

TEFL Certification - Teaching English as a Foreign Language

ITTT (INTERNATIONAL TEFL AND TESOL TRAINING)
11.2016 - 12.2016

SALES & OPERATIONS DIRECTOR

ISLAND VILLAS LTD.
01.2014 - 08.2017

OPERATIONS MANAGER

ISLAND VILLAS LTD.
09.2008 - 01.2014

Faculty - Scienze delle Comunicazione

UNIVERSITÀ VITASALUTE SAN RAFFAELE
10.2006 - 08.2008

RESERVATIONS & PROPERTY MANAGER

ISLAND VILLAS LTD.
09.2002 - 09.2006

Associate Degree - Spanish and Italian for Business and Tourism

BARBADOS COMMUNITY COLLEGE
09.1998 - 07.2000

Similar Profiles

Create profile
CHRISTINE RICHARDS