CHRISTINE RICHARDS
Clapham,St. Michael
Summary
Bilingual Hospitality Professional with over 20 years of expertise in managing 50+ luxury villas and cultivating strong relationships with high-net-worth clients. Known for a commitment to excellence, adaptability, and a passion for delivering exceptional service. A marathon runner and animal enthusiast, bringing a driven, adventurous spirit to every endeavour.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work history
Operations Manager
D.M. Simpson & Co. Ltd.
BARBADOS
2024.07 - Current
- Improve day to day operations and facilitate positive, productive working environments.
- Employee management.
- Facilitate grievance resolution and address employee conflicts.
- Update personnel records.
- Organise staff holiday schedules without disrupting workflow continuity.
- Liaise with IT department to rectify technical issues promptly.
- Website management.
- Vehicle fleet management.
- Building maintenance and improvement.
- Answer high-volume daily telephone and email enquiries.
- Review existing procedures and systems for inefficiencies and recommended actionable initiatives for improvement.
- Instruct employees in company policies and procedures, maximising compliance and consistency.
MANAGING DIRECTOR
ISLAND VILLAS LTD.
2022.07 - 2024.05
GENERAL MANAGER
ISLAND VILLAS LTD.
2019.01 - 2022.07
OPERATIONS MANAGER
ISLAND VILLAS LTD.
2018.07 - 2019.01
- Provided customers with outstanding service, extended relationships for future business opportunities.
- Maintained organisational compliance with applicable legislation and regulations.
- Recruitment.
- Served as official representative to public groups or government agencies.
- Boosted customer satisfaction through fast and knowledgeable issue resolution.
- Oversaw daily activities of the various departments including Property Management and Reservations.
- Property Maintenance, Management, Villa Staff Management.
- Front of house - Reservations & Concierge.
- Worked with Department Heads to address any client queries or general concerns.
ENGLISH TEACHER
JAMES COOK LANGUAGES
Prague
2017.09 - 2018.06
- Taught pronunciation and sentence structure to form basic foundation of language
- Planned dynamic, interesting lessons by incorporating variety of mediums
- Set and marked written and spoken language exams
- Built rapport with students, incentivised engagement and interaction
- Adapted teaching styles and resources to suit student age and ability
SALES & OPERATIONS DIRECTOR
ISLAND VILLAS LTD.
2014.01 - 2017.08
OPERATIONS MANAGER
ISLAND VILLAS LTD.
2008.09 - 2014.01
RESERVATIONS & PROPERTY MANAGER
ISLAND VILLAS LTD.
2002.09 - 2006.09
Education
TEFL Certification - Teaching English as a Foreign Language
ITTT (INTERNATIONAL TEFL AND TESOL TRAINING)
2016.11 - 2016.12
Associate Degree - Spanish and Italian for Business and Tourism
BARBADOS COMMUNITY COLLEGE
1998.09 - 2000.07
Faculty - Scienze delle Comunicazione
UNIVERSITÀ VITASALUTE SAN RAFFAELE
2006.10 - 2008.08
Skills
- Proficient in Microsoft Office applications
- Recruitment, People Management
- Customer Service, Client Relations
- Operations Management
- Interpersonal Communication
- Detail Oriented
- Easily Adaptable
- Problem Solving, Stressful Situations
Websites
Languages
English
Native
Italian
Fluent
Affiliations
- Running, swimming, general fitness
- Animal Welfare
- Travel & Cuisine
- Languages & Culture
- Music & Film
References
References available upon request.
Timeline
Operations Manager
D.M. Simpson & Co. Ltd.
2024.07 - Current
MANAGING DIRECTOR
ISLAND VILLAS LTD.
2022.07 - 2024.05
GENERAL MANAGER
ISLAND VILLAS LTD.
2019.01 - 2022.07
OPERATIONS MANAGER
ISLAND VILLAS LTD.
2018.07 - 2019.01
ENGLISH TEACHER
JAMES COOK LANGUAGES
2017.09 - 2018.06
TEFL Certification - Teaching English as a Foreign Language
ITTT (INTERNATIONAL TEFL AND TESOL TRAINING)
2016.11 - 2016.12
SALES & OPERATIONS DIRECTOR
ISLAND VILLAS LTD.
2014.01 - 2017.08
OPERATIONS MANAGER
ISLAND VILLAS LTD.
2008.09 - 2014.01
Faculty - Scienze delle Comunicazione
UNIVERSITÀ VITASALUTE SAN RAFFAELE
2006.10 - 2008.08
RESERVATIONS & PROPERTY MANAGER
ISLAND VILLAS LTD.
2002.09 - 2006.09
Associate Degree - Spanish and Italian for Business and Tourism
BARBADOS COMMUNITY COLLEGE
1998.09 - 2000.07