CHRISTINE RICHARDS
Clapham,St. Michael
Summary
Bilingual Hospitality Professional with over 20 years of expertise in managing 50+ luxury villas and cultivating strong relationships with high-net-worth clients. Known for a commitment to excellence, adaptability, and a passion for delivering exceptional service. A marathon runner and animal enthusiast, bringing a driven, adventurous spirit to every endeavour.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
Operations Manager
D.M. Simpson & Co. Ltd.
BARBADOS
07.2024 - Current
- Improve day to day operations and facilitate positive, productive working environments.
- Employee management.
- Facilitate grievance resolution and address employee conflicts.
- Update personnel records.
- Organise staff holiday schedules without disrupting workflow continuity.
- Liaise with IT department to rectify technical issues promptly.
- Website management.
- Vehicle fleet management.
- Building maintenance and improvement.
- Answer high-volume daily telephone and email enquiries.
- Review existing procedures and systems for inefficiencies and recommended actionable initiatives for improvement.
- Instruct employees in company policies and procedures, maximising compliance and consistency.
MANAGING DIRECTOR
ISLAND VILLAS LTD.
07.2022 - 05.2024
GENERAL MANAGER
ISLAND VILLAS LTD.
01.2019 - 07.2022
OPERATIONS MANAGER
ISLAND VILLAS LTD.
07.2018 - 01.2019
- Provided customers with outstanding service, extended relationships for future business opportunities.
- Maintained organisational compliance with applicable legislation and regulations.
- Recruitment.
- Served as official representative to public groups or government agencies.
- Boosted customer satisfaction through fast and knowledgeable issue resolution.
- Oversaw daily activities of the various departments including Property Management and Reservations.
- Property Maintenance, Management, Villa Staff Management.
- Front of house - Reservations & Concierge.
- Worked with Department Heads to address any client queries or general concerns.
ENGLISH TEACHER
JAMES COOK LANGUAGES
Prague
09.2017 - 06.2018
- Taught pronunciation and sentence structure to form basic foundation of language
- Planned dynamic, interesting lessons by incorporating variety of mediums
- Set and marked written and spoken language exams
- Built rapport with students, incentivised engagement and interaction
- Adapted teaching styles and resources to suit student age and ability
SALES & OPERATIONS DIRECTOR
ISLAND VILLAS LTD.
01.2014 - 08.2017
OPERATIONS MANAGER
ISLAND VILLAS LTD.
09.2008 - 01.2014
RESERVATIONS & PROPERTY MANAGER
ISLAND VILLAS LTD.
09.2002 - 09.2006
Education
TEFL Certification - Teaching English as a Foreign Language
ITTT (INTERNATIONAL TEFL AND TESOL TRAINING)
11.2016 - 12.2016
Associate Degree - Spanish and Italian for Business and Tourism
BARBADOS COMMUNITY COLLEGE
09.1998 - 07.2000
Faculty - Scienze delle Comunicazione
UNIVERSITÀ VITASALUTE SAN RAFFAELE
10.2006 - 08.2008
Skills
- Proficient in Microsoft Office applications
- Recruitment, People Management
- Customer Service, Client Relations
- Operations Management
- Interpersonal Communication
- Detail Oriented
- Easily Adaptable
- Problem Solving, Stressful Situations
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Languages
English
Native
Italian
Fluent
Affiliations
- Running, swimming, general fitness
- Animal Welfare
- Travel & Cuisine
- Languages & Culture
- Music & Film
References
References available upon request.
Timeline
Operations Manager
D.M. Simpson & Co. Ltd.
07.2024 - Current
MANAGING DIRECTOR
ISLAND VILLAS LTD.
07.2022 - 05.2024
GENERAL MANAGER
ISLAND VILLAS LTD.
01.2019 - 07.2022
OPERATIONS MANAGER
ISLAND VILLAS LTD.
07.2018 - 01.2019
ENGLISH TEACHER
JAMES COOK LANGUAGES
09.2017 - 06.2018
TEFL Certification - Teaching English as a Foreign Language
ITTT (INTERNATIONAL TEFL AND TESOL TRAINING)
11.2016 - 12.2016
SALES & OPERATIONS DIRECTOR
ISLAND VILLAS LTD.
01.2014 - 08.2017
OPERATIONS MANAGER
ISLAND VILLAS LTD.
09.2008 - 01.2014
Faculty - Scienze delle Comunicazione
UNIVERSITÀ VITASALUTE SAN RAFFAELE
10.2006 - 08.2008
RESERVATIONS & PROPERTY MANAGER
ISLAND VILLAS LTD.
09.2002 - 09.2006
Associate Degree - Spanish and Italian for Business and Tourism
BARBADOS COMMUNITY COLLEGE
09.1998 - 07.2000
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