CHRISTINE BOWEN
Heddings New Road, St. Philip
Summary
I am a highly motivated and initiative-taking individual who is committed to embracing new challenges. Known for adeptly applying expertise to tackle challenges and deliver tangible results. With adaptable and good interpersonal skills, I excel in collaborative environments and foster positive relationships with colleagues, as well as skilled at working on my own. Committed to utilizing acquired skills to make a valuable and lasting impact on organizational success. Seeking to apply my customer service abilities, social skills and purpose driven approach to an environment which promotes both professional and personal development.
Overview
11
11
years of professional experience
Work History
Receptionist/ Mortuary Assistant
Ry Williams Funeral Services
Plumgrove Development, Christ Church
01.2023 - 01.2024
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Prepared deceased individuals for visitations and services by performing tasks such as dressing, cosmetology, and casketing.
- Assisted in the respectful transport of remains from hospitals or homes to the funeral home, adhering to proper protocols.
- Maintained a clean and orderly mortuary environment, ensuring optimal conditions for embalming and preparation processes.
Receptionist/ Messenger
KMJ Transport and Funeral Services
01.2023 - 01.2024
- Facilitated smooth pickups from multiple locations within designated timeframes, optimizing route planning.
- Documented details about delivery times, problems and special circumstances.
- Adapted quickly to last-minute changes in schedule or route requirements, maintaining flexibility under pressure.
- Maintained a safe driving record while adhering to strict company policies and traffic laws.
Assistant Funeral Director/Funeral Assistant
Quincy M Haynes Funeral and Transportation Services
01.2021 - 01.2022
- Facilitated smooth pickups from multiple locations within designated timeframes, optimizing route planning.
- Documented details about delivery times, problems and special circumstances.
- Adapted quickly to last-minute changes in schedule or route requirements, maintaining flexibility under pressure.
- Maintained a safe driving record while adhering to strict company policies and traffic laws.
- Assisted families in selecting appropriate merchandise such as caskets or urns for their loved ones'' final resting place.
- Maintained a professional appearance at all times while representing the funeral home during visitations, viewings, and memorial services.
- Improved client satisfaction by providing compassionate and timely assistance during funeral arrangements.
- Provided exceptional customer service by addressing inquiries or concerns in a timely and respectful manner, fostering an environment of trust and support for grieving families.
- Assisted with transportation logistics for both deceased individuals and mourners attending services, ensuring punctuality and minimal stress on the day of the event.
- Excelled in time management skills by successfully juggling multiple responsibilities within tight deadlines during peak periods of demand.
Customer Service Representative
Contact Hub
01.2019 - 01.2020
Customer Service Representative
KM2 Solutions
01.2016 - 01.2018
Receptionist
NCO Financial Services
01.2013 - 01.2015
Education
Diploma - Cosmetology
Barbados Cosmetology School
01.2015
Caribbean Examination Council (CXC) - Electric Document Presentation Management
Princess Margaret Secondary School
07.2011
Caribbean Examination Council (CXC) - Human And Biology
Princess Margaret Secondary School
07.2011
Caribbean Examination Council (CXC) - English Language
Princess Margaret Secondary School
06.2011
Caribbean Examination Council (CXC) - Agriculture Science
Princess Margaret Secondary School
07.2010
Caribbean Examination Council (CXC) - Physical Education
Princess Margaret Secondary School
07.2010
Skills
- Customer Service Skills
- Excellent Communication Skills
- Multitasking
- Team Player
- Leadership Abilities
- Computer Skills
- Time Management Skills
References
- Rydell Williams, Funeral Director, Ry Williams Funeral Services, +1 246 261 5404
- Kenrick Philips, Funeral Director, KMJ Transport & Funeral Services, +1 246 250 0287
Timeline
Receptionist/ Mortuary Assistant
Ry Williams Funeral Services
01.2023 - 01.2024
Receptionist/ Messenger
KMJ Transport and Funeral Services
01.2023 - 01.2024
Assistant Funeral Director/Funeral Assistant
Quincy M Haynes Funeral and Transportation Services
01.2021 - 01.2022
Customer Service Representative
Contact Hub
01.2019 - 01.2020
Customer Service Representative
KM2 Solutions
01.2016 - 01.2018
Receptionist
NCO Financial Services
01.2013 - 01.2015
Diploma - Cosmetology
Barbados Cosmetology School
Caribbean Examination Council (CXC) - Electric Document Presentation Management
Princess Margaret Secondary School
Caribbean Examination Council (CXC) - Human And Biology
Princess Margaret Secondary School
Caribbean Examination Council (CXC) - English Language
Princess Margaret Secondary School
Caribbean Examination Council (CXC) - Agriculture Science
Princess Margaret Secondary School
Caribbean Examination Council (CXC) - Physical Education
Princess Margaret Secondary School