CHRISTINA RUCK
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Support Officer
Payce Digital
05.2022 - Current
- Devised and implemented processes and procedures to streamline operations.
- Provided primary customer support to internal and external customers and handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Administrative Assistant
Guardian Life Of The Caribbean Limited
04.2022 - 05.2022
- Participated in the Variance Reporting Clean-Up Project, primarily helping various companies update their billing and claims.
- Managed filing system, entered data and completed other clerical tasks.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Logistics and Office Administrative Assistant
The Dream Center Barbados
11.2021 - 03.2022
- Assisted development and implementation of new administrative procedures.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Quality Assurance Specialist
West Indies Rum Distillery
04.2021 - 07.2021
- Utilized root cause analysis techniques to identify underlying issues contributing to product defects or customer complaints.
- Analyzed data from product testing, identifying trends and opportunities for improvement in both design and production processes.
- Updated inspection journals and daily summary logs with quality-related data.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
Consultant
Massy Stores Barbados
02.2021 - 03.2021
- Generated reports detailing findings and recommendations .
- Organized and analyzed primary and secondary research to understand industry, market and company trends.
- Automated system e-commerce features to improve client sales.
- Address any inaccurate product descriptions or photos with appropriate action with the launch of the E-Commerce Website
Education
No Degree - Certificate in Introduction To Quickbooks
Community Development Center
4th Floor Warrens Office06.2021
Bachelor of Science - Microbiology
University of The West Indies CaveHill
Cave Hill St Michael10.2020
Associate of Science - Chemistry, Biology And Mathematics
Barbados Community College
Eyrie Howells Road05.2016
Skills
- Excellent Communication
- Analytical Thinking
- Fundraising Strategist
- Idea Development and Brainstorming
- Process Improvement
- Data Analysis
Accomplishments
Volunteerism:
Rotaract
Community Service Director for Rotaract Club of Barbados 2022-2023
Member of Rotaract Club of Barbados 2020- Present
Certification
- Introduction to Marketing, Alison.com- 2019-2020
- Introduction to Quickbooks, Community Development Center - 2021
Timeline
Customer Service Support Officer
Payce Digital
05.2022 - Current
Administrative Assistant
Guardian Life Of The Caribbean Limited
04.2022 - 05.2022
Logistics and Office Administrative Assistant
The Dream Center Barbados
11.2021 - 03.2022
Quality Assurance Specialist
West Indies Rum Distillery
04.2021 - 07.2021
Consultant
Massy Stores Barbados
02.2021 - 03.2021
No Degree - Certificate in Introduction To Quickbooks
Community Development Center
Bachelor of Science - Microbiology
University of The West Indies CaveHill
Associate of Science - Chemistry, Biology And Mathematics
Barbados Community College
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