Christina Jean Baptiste
St. James
Summary
Articulate and motivated professional with strong communication skills and attention to detail. Proven ability to collaborate effectively in team environments while maintaining focus on task completion. Knowledgeable in diverse design and testing methodologies, consistently exceeding goals and expectations. Committed to contributing positively to organizational objectives through hard work and respect for colleagues.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
CIBC Caribbean Ltd
Warrens, St. Michael
06.2023 - Current
- Completing customer transactions including deposits, withdrawals, managers cheques, foreign currency exchange transactions
- Preparing and sending reports to bank security departments such as QCC (quality control) and Anti-Money Laundering departments
- Collaborating with other team members and departments to ensure a positive customer experience and smooth operation within the business.
- Doing necessary due diligence on transactions
- Checking Customer Information Forms
- Answering customer questions and providing information
- Reactivating, closing and updating of personal and business accounts
- Counting and balancing cash at the start and end of each shift.
- Adhering to banking regulations
- Upsell and promote products being offered including e.g Credit Cards, Loans, account opening.
Customer Service Representative
SOL Barbados Ltd.
Warrens, St. Michael
06.2022 - 12.2022
- Informed customers of information on the More Miles and Fleet Card programs over emails and phone calls
- Communicated with staff at all Sol gas stations regarding customer issues and issues with the More Miles machines
- Prepared reconciliations for Fleet card statements
- Contacted customers regarding their statements
- Updated daily dashboard with More miles and fleet card information on online platforms
- Prepared reports on fleet vouchers
- Did promoting on More miles and Fleet programs
Trainer- More Miles Program, Trainer- Fleet Card Program
SOL Barbados Ltd.
Warrens, St. Michael
09.2019 - 03.2020
- Facilitated the More Miles and Fleet programs.
- Trained staff at numerous Service Stations across the island, on both the More Miles and Fleet card programs.
- Provided hands on training on the use of handheld More Miles/Fleet Card machines, Fleet Card Tags, and provided key details or updates to each station on the program.
- Liaised with Service Station Managers and Supervisors to ensure proper function of equipment and troubleshoot any errors that may have arose.
- Worked with other Team members and departments to ensure high customer satisfaction.
- Monitored and evaluated the performance of each staff member's use of the machines and knowledge of the program.
- Assisted with the facilitation of More Miles and Fleet promotions at the various Service Stations across the island.
- Interacted and communicated with customers face-to-face to receive feedback and any concerns.
File Clerk, Data Entry Clerk
SOL Barbados Ltd.
Spring Garden, St. Michael
07.2017 - 09.2017
- Processed incoming mail by sorting, batching, and distributing documents for filing.
- Updated service station price lists across the island using the appropriate statistical tools and analysis.
Assistant to Youth Director, File Clerk, Data Entry Clerk
Ministry of Culture, Sports and Youth
Sky Mall, St. Michael
06.2017 - 07.2017
- Monitored incoming calls, urgently responded to emails, and addressed other inquiries from customers and businesses.
- Entered data into databases accurately and efficiently.
- Assisted in the preparation of reports, planning of events, and provided feedback and ideas to the youth director.
- Assisted in the development of new policies and procedures to improve operational efficiency.
- Assisted with projects and the operation of youth and entrepreneurial camps.
Cashier, Sales Clerk
Woolworth F.W & Co. ltd.
Bridgetown, Barbados
11.2016 - 01.2017
Cook, Waitress, Cashier, Server
Hung Fa Chinese Restaurant
Bridgetown, St. Michael
06.2016 - 08.2016
Education
Bachelor's Degree - Psychology
University Of The West Indies Cave Hill Campus
01.2020
Associate Degree - Sociology and Literatures In Arts
Barbados Community College
01.2016
Grade - English Literature, English Language, Mathematics, Chemistry, Accounting, Geography, French
Queens College Secondary School
01.2014
Skills
- Computer and Technological Skills
- Customer service
- Transaction processing
- Data entry
- Regulatory compliance
- Product promotion
- Attention to detail
- Effective communication
- Problem solving
- Microsoft Office Proficiency
- Research and Data Analysis
- Time management
- Training facilitation
- Multi-task management
- Analytical skills
Hobbies and Interests
- Reading
- Writing
- Cooking
- Baking
- Basketball
- Swimming
References
- Maria Maynard (Mrs.), Retired - Finance, University Of The West Indies, Cave Hill, St. Michael, 246-424-0405, 237-6799
- Verolyn Brathwaite (Mrs.), Retired Bank Manager, 238 Park View, Lowland, Christ Church, 246-420-7429, 822-4504
- Liesa Lewis (Ms.), Accountant, Sol (Barbados) Ltd, Husbands, St. James, 2324183, 4255925
Personal Information
Date of Birth: 11/04/97
Timeline
Customer Service Representative
CIBC Caribbean Ltd
06.2023 - Current
Customer Service Representative
SOL Barbados Ltd.
06.2022 - 12.2022
Trainer- More Miles Program, Trainer- Fleet Card Program
SOL Barbados Ltd.
09.2019 - 03.2020
File Clerk, Data Entry Clerk
SOL Barbados Ltd.
07.2017 - 09.2017
Assistant to Youth Director, File Clerk, Data Entry Clerk
Ministry of Culture, Sports and Youth
06.2017 - 07.2017
Cashier, Sales Clerk
Woolworth F.W & Co. ltd.
11.2016 - 01.2017
Cook, Waitress, Cashier, Server
Hung Fa Chinese Restaurant
06.2016 - 08.2016
Bachelor's Degree - Psychology
University Of The West Indies Cave Hill Campus
Associate Degree - Sociology and Literatures In Arts
Barbados Community College
Grade - English Literature, English Language, Mathematics, Chemistry, Accounting, Geography, French
Queens College Secondary School
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