Chrisohn Eli
Wildey. Bridgetown ,St.Michael
Summary
Enhanced skill set through targeted courses with NTI and Coursera, leading to the attainment of a Leadership Bootcamp Supervisory and Management Certificate. Collaborated with HR Head Brittany Brathwaithe, a strategic leader in people development. Embraced the role of a single mother of four, fostering a nurturing environment that inspires continuous growth and self-improvement.
Overview
17
17
years of professional experience
Work History
Pool and Beach Ambassador
Ocean Hotels
02.2018 - Current
- Delivered exceptional guest experiences, enhancing satisfaction and loyalty through personalized service.
- Served drinks around the pools and beaches. In timely manner.
- Trained and mentored new ambassadors, fostering team cohesion and improving operational efficiency.
- Implemented customer feedback processes to identify areas for service improvement and enhance guest engagement.
- Collaborated with my manager to develop promotional strategies that increased hotel visibility and revenue.
- Monitored daily operations, identifying process inefficiencies and recommending solutions for improvement.
- Developed training materials focused on service excellence, resulting in consistent staff performance across shifts.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
Waitress Member
Ocean Hotels . Seabreeze Beach House
02.2018 - 2020
- Managed high-volume table service in fast-paced dining environment.
- Trained and mentored new staff on menu offerings and customer service protocols.
- Coordinated with kitchen staff to ensure timely and accurate food delivery.
- Enhanced guest satisfaction through attentive service and personalized recommendations.
- Implemented efficient workflow practices to streamline order processing during peak hours.
- Resolved customer complaints effectively, maintaining positive dining experiences.
- Maintained cleanliness and organization of dining areas to promote a welcoming atmosphere.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Bartender
Braddies Bar
08.2016 - 01.2018
- Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
- Managed bar inventory, ensuring timely restocking of supplies and minimizing waste.
- Trained new bartenders on drink preparation techniques and customer service standards.
- Developed innovative drink specials based on seasonal ingredients to attract clientele.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Waitress
The Lucky Horseshoe
06.2011 - 10.2013
- Provided exceptional customer service in fast-paced dining environment.
- Processed orders accurately using point-of-sale system to enhance efficiency.
- Collaborated with kitchen staff to ensure timely food delivery and quality presentation.
- Resolved customer complaints swiftly, maintaining high satisfaction levels and repeat business.
- Assisted in inventory management by monitoring stock levels and placing orders as needed.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
Retail Sales Cashier
Cave Shepherd
11.2009 - 01.2010
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided excellent customer service, resolving inquiries and enhancing shopping experience.
- Maintained knowledge of product offerings to assist customers in making informed purchasing decisions.
- Handled cash management tasks, including balancing cash drawers at end of shifts.
- Collaborated with team members to achieve sales goals and improve store performance metrics.
- Increased customer satisfaction by providing efficient and accurate checkout services.
- Collaborated with fellow employees to maintain a cohesive work environment focused on achieving sales targets and exceptional customer service standards.
- Maximized transaction speed while maintaining accuracy by prioritizing tasks based on urgency, ensuring timely completion of responsibilities.
- Contributed to team sales goals by effectively cross-selling related merchandise during transactions.
- Facilitated a smooth payment process for customers using various methods, including cash, credit cards, gift cards, or mobile payments.
Sales Representative
Cave Shepherd
11.2008 - 01.2009
- Processed customer transactions efficiently using POS systems
- Handled cash and credit card payments with accuracy
- Assisted customers in product selection and inquiries
- Collaborated with team members to achieve daily sales goals
- Resolved customer complaints to ensure satisfaction and retention
- Assisted colleagues during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Enhanced store sales by upselling products and suggesting additional items to customers.
- Balanced cash drawer accurately at the end of each shift, demonstrating strong attention to detail.
- Handled high volumes of transactions during peak hours, maintaining composure under pressure.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Reviewed new promotions and monitored price changes.
- Contributed to store growth by participating in promotional events and engaging with potential customers.
Education
English Language
Spanish
Social studies
Certificate - Online Safety
Graduate Certificate - Hospitality
Graduate Certificate - Occupational Health And Safety
- Completed professional development in Subject
Certificate - Computer Applications
Skills
I continue to demonstrate strong work ethic and motivation in all tasks Provided hospitality and support to colleagues and clients Engaged in continuous learning and skill development to enhance job performance
Course
Personal Safety and Conflict Management Work Book, Phil Moulton Associates, Be aware, that the safety of themselves or of clients is their own responsibility., Know their own limitations and understand what is meant by personal safety., To have complete and clear understanding, of how to promote yourself in a clear and professional manner., Understand how violent situations can develop in various ways, and how with correct training you can govern the outcome., Understand the law regarding defending yourself., How to minimize the threat by understanding the situation., How to recognise the signs of aggression and how this can turn into a physical violence., To be aware of personal safety., How to use NVC to aid in work., How to hold yourself in a positive posture., To be competent in breakaway techniques.
Environment
Yes., Yes there can be an increase in everyday life., Safety. Hence it is very important to have a proper safety and security system in place to protect staff, guests and physical resources and assets such as equipment, and also the belongings of the guests.
Effects Of Stress
Your heart pounds faster, Muscles tighten, Blood pressure rises, Breath quickens, Your senses become sharper, Unfair treatment, Poor work environment, Lack of equal opportunities, Bullying and harassment, Post – traumatic stress disorder (PTSD), Depression, Anxiety
Communication Skills
Colour Coding means marking things with different colours as a means of identification., LISTEN, EMPATHY, ASK, PARAPHRASE, SUMMARY, Mirroring technique means that you become a mirror of the person.
Communication Order
1ST, 2ND, 3RD, Body language is highly important as it says who you are especially at the very first glance.
Timeline
Pool and Beach Ambassador - Ocean Hotels
02.2018 - Current
Waitress Member - Ocean Hotels . Seabreeze Beach House
02.2018 - 2020
Bartender - Braddies Bar
08.2016 - 01.2018
Waitress - The Lucky Horseshoe
06.2011 - 10.2013
Retail Sales Cashier - Cave Shepherd
11.2009 - 01.2010
Sales Representative - Cave Shepherd
11.2008 - 01.2009
Lester Vaughan School - ,
NTI - Certificate, Online Safety
NTI - Graduate Certificate, Hospitality
NTI - Graduate Certificate, Occupational Health And Safety
Barbados Vocational Training Board - Certificate, Computer Applications