Chitra Thani
63 Sunset Ridge, Fort George Heights
Summary
Dynamic leader with a proven track record at The Colonnade Mall, excelling in operations management and customer service. Enhanced tenant relations and boosted sales through innovative strategies, demonstrating exceptional sales management and staff coordination skills. Achieved significant improvements in facility maintenance and operational efficiency, showcasing a results-driven approach with a focus on achievements. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Mall Manager
The Colonnade Mall
Broad Street, Bridgetown
01.2016 - Current
- Monitored daily operations of the mall, identifying areas for improvement and ensuring all departments were functioning efficiently.
- Streamlined communication between store owners and management by establishing regular meetings and open channels of communication for feedback.
- Enhanced tenant relations through consistent support, quick response to maintenance requests, and effective resolution of conflicts.
Retail Store Owner
The Runway
The Colonnade Mall
12.2000 - 04.2013
- Managed daily operations efficiently, overseeing staff schedules, inventory control, and financial transactions.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Boosted sales revenue with targeted promotions that capitalized on seasonal trends and consumer preferences.
- Cultivated loyal customer base by providing exceptional service, personalized recommendations, and timely resolution of issues or complaints.
- Managed day-to-day business operations.
Education
Bachelor of Science - Accounting
University Of West Indies
Cave Hill, Barbados05.1998
Associate of Science - Accounting And Business Management
Barbados Communty College
The Ivy, St Michael07.1994
Caribbean Examination Council -
St. Ursulas
Collymore Rock, Barbados07.1992
Skills
- Operations Management
- Sales management
- Facility Maintenance
- Customer Service
- Staff Management
Hobbies
Travelling
Cricket
Golf
Meeting new people
Timeline
Mall Manager
The Colonnade Mall
01.2016 - Current
Retail Store Owner
The Runway
12.2000 - 04.2013
Bachelor of Science - Accounting
University Of West Indies
Associate of Science - Accounting And Business Management
Barbados Communty College
Caribbean Examination Council -
St. Ursulas