CHELSEA ST. ROSE
Foul Bay
Summary
Customer-focused and detail-oriented professional with experience in delivering high-quality service, managing operations, and leading teams in fast-paced environments. Known for strong interpersonal and communication skills, as well as the ability to resolve issues swiftly and maintain high client satisfaction. Seeking to leverage my background in customer service, operations, and problem-solving in a role where I can contribute to enhancing customer experience and driving operational success.
Overview
8
8
years of professional experience
Work History
Operations Supervisor
Beach View Hotel
04.2023 - 06.2025
- Daily supervision of 18 housekeepers, 6 housemen & 5 laundry attendants, delegating daily responsibilities
- Create and maintain staff scheduling
- Work in conjunction with the General & Maintenance Managers to actively manage key property issues.
- Met guest on arrival and escort them to their room, where the pre-check in procedure takes place.
- Works effectively in demanding environments.
- Conduct quality checks and ensure rooms are up to standard for guest arrival.
- Work together with senior management to provide the guests and staff with daily satisfaction and outstanding quality of service.
- Manages stock and inventory.
Personal Insurance Advisor
Brokerlink Inc
01.2022 - 03.2023
- Met with clients to provide information about available products and policies that fit their needs and wants.
- Negotiated contracts and terms of sale with potential clients.
- Evaluated competitors' products and services to ensure each client is getting the best policy within their budgets.
- Worked with sales and service teams to collaboratively reach targets, meeting, or exceeding personal quotas.
- Used strong analytical, creative and critical thinking skills to develop effective solutions for challenging situations.
Front Desk Agent
ALT Hotel Halifax Airport
01.2020 - 12.2021
- Oversaw a fast-paced front desk operations and guests' needs, room count 169.
- Consulted with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered a multi-line phone system and enthusiastically greeted callers and assisted them with any queries or bookings.
- Took reservations over phone, in person, and via third party sites or emails for guests and provided confirmation information.
- Trained new hires in customer service techniques, hotel operations and Opera system.
- Developed and maintained positive relationships with guests for satisfaction.
- Organized bar inventory and storage to keep stock within optimal levels and meet expected customer demands.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Entrepreneur
Rose Art Room
07.2025 - Current
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Determined business plan, mission statement, and vision.
- Enhanced online presence with well-designed websites, engaging social media content, and targeted digital advertising campaigns.
Housekeeping & Front Desk Agent
Roselawn Lodging LTD
04.2018 - 12.2019
- Took reservations over phone, in person, and via third party sites or emails for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Greeted visitors and guests upon arrival, assisted with any questions they had regarding dining options, entertainment, activities & excursions available to them.
- Inspected rooms to make sure they were polished and safe for the next guest.
- Supervised daily operations while working front desk role.
- Established and maintained clean and comfortable environments in 11 Cottages, 16 suites & 5 motel rooms.
- Trained new staff members in customer service techniques and housekeeping.
Campus Security
Acadia University Safety & Security Department
08.2017 - 12.2019
- Conducted regular campus security patrols and managed incidents promptly maintain overall safety for staff, students, and visitors.
- Supervised other campus security personnel and provided procedural and situational guidance.
- Notified police, fire department and emergency services of on-campus incidents.
- Enforced ongoing and special event parking regulations and issued parking tickets to violators.
- Operated campus shuttle.
Education
BACHELOR OF ARTS -
Acadia University
01.2019
ASSOCIATE OF ARTS -
Barbados Community College
01.2016
CESC/CAPE -
Christ Church Foundation School
01.2014
Skills
- Mixology
- Canva
- Scheduling & Resource Management
- Hotel operations
- Eco-friendly practices
- Proactive team player
- Complaint handling and resolution
- Client Relations
- Account management
- Visual storytelling
References
- NANCII YEARWOOD, Bcc Tutor/Mentor, (246) 263-4504
- MARK LAUGHLIN, General Manager - ALT Hotel Halifax Airport, 1 (902) 334-0136/1 (855) 258-5775, mlaughlin@germainhotels.com
- DEAN FERGUSSON, Senior Operations Supervisor- Beach View, (246) 234-4114
- VANESSA ARESENAULT, Branch Manager - Atlantic Digital Team, varsenault@brokerlink.ca
Timeline
Entrepreneur
Rose Art Room
07.2025 - Current
Operations Supervisor
Beach View Hotel
04.2023 - 06.2025
Personal Insurance Advisor
Brokerlink Inc
01.2022 - 03.2023
Front Desk Agent
ALT Hotel Halifax Airport
01.2020 - 12.2021
Housekeeping & Front Desk Agent
Roselawn Lodging LTD
04.2018 - 12.2019
Campus Security
Acadia University Safety & Security Department
08.2017 - 12.2019
BACHELOR OF ARTS -
Acadia University
ASSOCIATE OF ARTS -
Barbados Community College
CESC/CAPE -
Christ Church Foundation School
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