Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
Generic
Charleston Taylor BSc

Charleston Taylor BSc

Proficient Business Management Executive
St. Philip,Barbados

Summary

Result-driven Management, Sales, and Customer Service Executive with over 20 years of professional expertise in leveraging a strong work ethic, core competencies, and rapport-building interpersonal skills to create impressive levels of Customer Service; Brand Positioning; and Sustainable Revenue Generation. Charismatic Strong Natural Leader with expertise in formulating contracts; developing teams; implementing strategy; and creating synergy, among others, to continually surpass preset Goals and Objectives.

Overview

11
11
years of professional experience

Work History

Founder (CEO) & Head Consultant

E-Biz Vehicle Sales
St. Michael, Barbados
12.2015 - Current
  • Developed the Business Model; leveraging low Operational Expenses to attain high levels of Profit and significant Return On Investment.
  • Developed Contracts; Incentive Programs; Policies; Procedures; Promotional and Training Material; and utilized Operational Tools to streamline the Business.
  • Headed programs relating to company's Social Media Management.
  • Managed client Accounts and Public Relations efforts.
  • Formed an internationally comprised Business Consultancy targeting the Car Sales niche.
  • Developed strategic initiatives to increase market share and revenue growth.

Sales Advisor

FLOW
St. Michael, Barbados
06.2019 - 11.2019
  • Conducted prospecting activities to acquire new Clientele; whilst significantly outperforming in excess of 75% of longstanding Coworkers.
  • Channeled existing Clients through the Sales Process to After-Sales Service; ensuring Customer Satisfaction and Loyalty.
  • Attended trade shows and industry events to promote products and services.
  • Conducted market research to identify trends and opportunities for growth.
  • Generated monthly reports outlining sales performance metrics.
  • Resolved customer complaints in a timely manner with empathy and understanding.

Sales Coordinator

Solaris Global Energy Limited
St. Philip, Barbados
02.2016 - 10.2016
  • Handled incoming calls whilst ensuring that queries were addressed and problems resolved efficiently; both locally and regionally.
  • Acquired new Clientele and systematically assigned Customers to members within the Sales Department.
  • Scheduled the Work Assignments of the Solar Water Heater Installation and Maintenance Department.
  • Conducted market research to identify potential customers for sales campaigns.
  • Generated leads through cold calling, networking, referrals and other methods.
  • Developed and implemented processes to ensure accurate data entry into the Customer Relationship Management System.

Insurance Agent

Guardian Group
St. Michael, Barbados
09.2013 - 09.2014
  • Optimized applicable Sales Techniques to create a Balanced Financial Portfolio for Clients and delivered consistent After-Sales Service.
  • Created a succinct Workshop Document and Business Owner Insurance Formula for Succession Planning to address Niche Market needs.
  • Single-handedly exposed Guardian Group to 350+ Business Owners; resulting in Revenue Generation in excess of 3 years after resignation in 2014 by pioneering the Strategic Alliance between Guardian Group and the Youth Entrepreneurship Scheme.
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
  • Processed payments received from clients promptly according to established procedures.

Telemarketer

Prestige Public Relations
St. Micheal, Barbados
02.2014 - 06.2014
  • Optimized various Cold Calling Sales Techniques to assess the Customers' position in the Sales Process; channeling them skillfully to closes.
  • Sold 150+ units whilst significantly outperforming other contracted Telemarketers and gaining induction into the LIME - 100 Sales Club.
  • Worked closely with marketing teams to develop effective strategies for increasing customer base.
  • Participated in weekly team meetings to discuss performance metrics and improvement ideas.
  • Assisted in developing new business prospects by following up on leads generated from various sources.
  • Consistently met daily, weekly, and monthly call quotas set forth by management team.

Education

Master of Science - Management (Incomplete)

Cavehill School of Business, UWI
Barbados
09-2012

Bachelor of Science - Management Information Systems

St. George's University
Grenada
05.2010

Professional Certification - Computer Service Technician Diploma

Academy Of Learning
Barbados
08.2005

Skills

  • Budgeting
  • Business Administration
  • Business Consultancy
  • Business Development
  • Business Strategy Formulation
  • Communication
  • Contract Formulation
  • Corporate Strategy & Development
  • Critical Thinking
  • Customer Acquisition
  • Employee Motivation
  • Employee Training & Development
  • Financial Management
  • Leadership
  • Management
  • Negotiation
  • Networking
  • Operations Management
  • Organizational Behaviour
  • Organizational Structuring
  • Policies & Procedures Development
  • Presentation Planning & Delivery
  • Problem Solving
  • Product & Services Marketing
  • Product & Services Sales
  • Professionalism
  • Profit Maximization
  • Project Management
  • Prospecting
  • Public Relations
  • Public Speaking
  • Relationship Management & Team Building
  • Revenue Generation
  • Recruitment & Training
  • Staff Management
  • Strategic Planning
  • Talent Acquisition
  • Teamwork & Collaboration
  • Visionary Contingency Planning
  • Voice Acting
  • Workshop Presentation & Delivery

References

  • Dale "Mistah Dale" Rudder: Recording & Performing Artist: 1 (246) 820-5704
  • Kammie Holder LUTCF, FSS - Managing Director, Prudential Financial Sales & Services: 1 (246) 230-0322

Accomplishments

  • Project Manager; voiceover actor; actor; and vocalist for Atlantis Submarine's Independence Social Media Marketing Promotion (2023)
  • Guest Speaker for the National Peace Program's Initiative to help at risk youth; ages 3 - 20 years (2023)
  • Speaker for the Global Business Week Conference, regarding Financial Literacy, under the auspices of the Barbados International Business Association (2021)
  • Submission to the Salvation Army (Barbados) of a comprehensive document that suggests the Strategic Operational Model that should be implemented to increase organizational financial independence in lieu of the COVID-19 Pandemic (2020)
  • Creation of the Car Sales Training Manual for E-Biz Vehicle Sales (2019)
  • Selected as the United Progressive Party's Political Representative for St. Philip West (2018)
  • Coordinator of the Barbados Music Fashion & Film Awards (2014)
  • Membership into the LIME - 100 Sales Club (2014)
  • Pioneered the Strategic Alliance between Guardian Group and the Youth Entrepreneurship Scheme - Division of the Ministty of Youth, Sports, and Culture (2014)

Timeline

Sales Advisor

FLOW
06.2019 - 11.2019

Sales Coordinator

Solaris Global Energy Limited
02.2016 - 10.2016

Founder (CEO) & Head Consultant

E-Biz Vehicle Sales
12.2015 - Current

Telemarketer

Prestige Public Relations
02.2014 - 06.2014

Insurance Agent

Guardian Group
09.2013 - 09.2014

Master of Science - Management (Incomplete)

Cavehill School of Business, UWI

Bachelor of Science - Management Information Systems

St. George's University

Professional Certification - Computer Service Technician Diploma

Academy Of Learning

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Charleston Taylor BScProficient Business Management Executive