Charleston Taylor BSc
Proficient Business Management Executive
St. Philip,Barbados
Summary
Result-driven Management, Sales, and Customer Service Executive with over 20 years of professional expertise in leveraging a strong work ethic, core competencies, and rapport-building interpersonal skills to create impressive levels of Customer Service; Brand Positioning; and Sustainable Revenue Generation. Charismatic Strong Natural Leader with expertise in formulating contracts; developing teams; implementing strategy; and creating synergy, among others, to continually surpass preset Goals and Objectives.
Overview
11
11
years of professional experience
Work History
Founder (CEO) & Head Consultant
E-Biz Vehicle Sales
St. Michael, Barbados
12.2015 - Current
- Developed the Business Model; leveraging low Operational Expenses to attain high levels of Profit and significant Return On Investment.
- Developed Contracts; Incentive Programs; Policies; Procedures; Promotional and Training Material; and utilized Operational Tools to streamline the Business.
- Headed programs relating to company's Social Media Management.
- Managed client Accounts and Public Relations efforts.
- Formed an internationally comprised Business Consultancy targeting the Car Sales niche.
- Developed strategic initiatives to increase market share and revenue growth.
Sales Advisor
FLOW
St. Michael, Barbados
06.2019 - 11.2019
- Conducted prospecting activities to acquire new Clientele; whilst significantly outperforming in excess of 75% of longstanding Coworkers.
- Channeled existing Clients through the Sales Process to After-Sales Service; ensuring Customer Satisfaction and Loyalty.
- Attended trade shows and industry events to promote products and services.
- Conducted market research to identify trends and opportunities for growth.
- Generated monthly reports outlining sales performance metrics.
- Resolved customer complaints in a timely manner with empathy and understanding.
Sales Coordinator
Solaris Global Energy Limited
St. Philip, Barbados
02.2016 - 10.2016
- Handled incoming calls whilst ensuring that queries were addressed and problems resolved efficiently; both locally and regionally.
- Acquired new Clientele and systematically assigned Customers to members within the Sales Department.
- Scheduled the Work Assignments of the Solar Water Heater Installation and Maintenance Department.
- Conducted market research to identify potential customers for sales campaigns.
- Generated leads through cold calling, networking, referrals and other methods.
- Developed and implemented processes to ensure accurate data entry into the Customer Relationship Management System.
Insurance Agent
Guardian Group
St. Michael, Barbados
09.2013 - 09.2014
- Optimized applicable Sales Techniques to create a Balanced Financial Portfolio for Clients and delivered consistent After-Sales Service.
- Created a succinct Workshop Document and Business Owner Insurance Formula for Succession Planning to address Niche Market needs.
- Single-handedly exposed Guardian Group to 350+ Business Owners; resulting in Revenue Generation in excess of 3 years after resignation in 2014 by pioneering the Strategic Alliance between Guardian Group and the Youth Entrepreneurship Scheme.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Processed payments received from clients promptly according to established procedures.
Telemarketer
Prestige Public Relations
St. Micheal, Barbados
02.2014 - 06.2014
- Optimized various Cold Calling Sales Techniques to assess the Customers' position in the Sales Process; channeling them skillfully to closes.
- Sold 150+ units whilst significantly outperforming other contracted Telemarketers and gaining induction into the LIME - 100 Sales Club.
- Worked closely with marketing teams to develop effective strategies for increasing customer base.
- Participated in weekly team meetings to discuss performance metrics and improvement ideas.
- Assisted in developing new business prospects by following up on leads generated from various sources.
- Consistently met daily, weekly, and monthly call quotas set forth by management team.
Education
Master of Science - Management (Incomplete)
Cavehill School of Business, UWI
Barbados09-2012
Bachelor of Science - Management Information Systems
St. George's University
Grenada05.2010
Professional Certification - Computer Service Technician Diploma
Academy Of Learning
Barbados08.2005
Skills
- Budgeting
- Business Administration
- Business Consultancy
- Business Development
- Business Strategy Formulation
- Communication
- Contract Formulation
- Corporate Strategy & Development
- Critical Thinking
- Customer Acquisition
- Employee Motivation
- Employee Training & Development
- Financial Management
- Leadership
- Management
- Negotiation
- Networking
- Operations Management
- Organizational Behaviour
- Organizational Structuring
- Policies & Procedures Development
- Presentation Planning & Delivery
- Problem Solving
- Product & Services Marketing
- Product & Services Sales
- Professionalism
- Profit Maximization
- Project Management
- Prospecting
- Public Relations
- Public Speaking
- Relationship Management & Team Building
- Revenue Generation
- Recruitment & Training
- Staff Management
- Strategic Planning
- Talent Acquisition
- Teamwork & Collaboration
- Visionary Contingency Planning
- Voice Acting
- Workshop Presentation & Delivery
References
- Dale "Mistah Dale" Rudder: Recording & Performing Artist: 1 (246) 820-5704
- Kammie Holder LUTCF, FSS - Managing Director, Prudential Financial Sales & Services: 1 (246) 230-0322
Accomplishments
- Project Manager; voiceover actor; actor; and vocalist for Atlantis Submarine's Independence Social Media Marketing Promotion (2023)
- Guest Speaker for the National Peace Program's Initiative to help at risk youth; ages 3 - 20 years (2023)
- Speaker for the Global Business Week Conference, regarding Financial Literacy, under the auspices of the Barbados International Business Association (2021)
- Submission to the Salvation Army (Barbados) of a comprehensive document that suggests the Strategic Operational Model that should be implemented to increase organizational financial independence in lieu of the COVID-19 Pandemic (2020)
- Creation of the Car Sales Training Manual for E-Biz Vehicle Sales (2019)
- Selected as the United Progressive Party's Political Representative for St. Philip West (2018)
- Coordinator of the Barbados Music Fashion & Film Awards (2014)
- Membership into the LIME - 100 Sales Club (2014)
- Pioneered the Strategic Alliance between Guardian Group and the Youth Entrepreneurship Scheme - Division of the Ministty of Youth, Sports, and Culture (2014)
Timeline
Sales Advisor
FLOW
06.2019 - 11.2019
Sales Coordinator
Solaris Global Energy Limited
02.2016 - 10.2016
Founder (CEO) & Head Consultant
E-Biz Vehicle Sales
12.2015 - Current
Telemarketer
Prestige Public Relations
02.2014 - 06.2014
Insurance Agent
Guardian Group
09.2013 - 09.2014
Master of Science - Management (Incomplete)
Cavehill School of Business, UWI
Bachelor of Science - Management Information Systems
St. George's University
Professional Certification - Computer Service Technician Diploma
Academy Of Learning
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