Charlene Clarke
Shophill, St.Thomas
Summary
Dedicated professional with a strong focus on client relationship management and customer service excellence. Demonstrates exceptional active listening skills to enhance customer engagement and satisfaction. Committed to fostering positive client relationships and delivering outstanding service.
Overview
18
18
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Financial advisor
Pan American International Insurance Group
2024.09 - Current
- Developed tailored financial solutions to meet individual needs.
- Tailored insurance policies to match clients' unique needs.
- Recommended sound retirement plans to ensure future stability.
- Updated clients on new financial products for improved investment possibilities.
Customer service representative
Km2 Solutions
2018.02 - 2024.07
- Managed high volume of inbound calls for quick resolution of customer issues.
- Updating insurance policies, calling out to insurance companies requesting appropriate documentation.
Cashier
Tiger Rock Investment
2012.08 - 2017.11
- Interacting with clients and ensuring their needs were met as well as cashing customers who purchased items.
Customer Service Representative/ Credit Clerk
Courts Barbados Ltd
2007.07 - 2011.12
- Included interacting with clients and assisting them with sales. As credit clerk duties included contact clients about their balances while ensuring they met their agreed payments dates.
Education
Associate Degree - Office Administration and Management
Barbados Community College
2014.08 - 2017.06
CXC -
St. James Secondary Evening Program
2013.09 - 2014.05
CXC -
Coleridge And Parry School
2001.09 - 2006.06
Skills
- Active listening
- Client Relationship Management
- Customer engagement
- Customer service excellence
Affiliations
- Cooking, Reading, Baking
Certification
- Introduction to Insurance and Financial Services
- QuickBooks for Office
Timeline
Financial advisor
Pan American International Insurance Group
2024.09 - Current
Customer service representative
Km2 Solutions
2018.02 - 2024.07
Associate Degree - Office Administration and Management
Barbados Community College
2014.08 - 2017.06
CXC -
St. James Secondary Evening Program
2013.09 - 2014.05
Cashier
Tiger Rock Investment
2012.08 - 2017.11
Customer Service Representative/ Credit Clerk
Courts Barbados Ltd
2007.07 - 2011.12
CXC -
Coleridge And Parry School
2001.09 - 2006.06