Chantal Sylvester
Pine Gardens,St. Michael
Summary
Creative Business Owner with exceptional background spent in Administration and Finance. Proven leader with engaging demeanor and success working in most demanding environments. Talented in organization, self-driven, and a forward-thinker.
Overview
21
21
years of professional experience
Work History
Principal Owner
Kingdom Wordsmiths
09.2016 - Current
- Delivered exceptional customer experiences by addressing concerns promptly and implementing solutions that exceeded expectations.
- Diversified revenue streams through exploring ancillary services or products complementary to core offerings – ultimately enhancing profitability potential over time.
- Managed financial aspects of the business, including budgeting, forecasting, risk analysis, and cost control measures to ensure profitability.
- Developed strong client relationships through consistent communication, timely responses, and personalized service.
- Implemented new technologies to streamline project management processes and improve communication among team members.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Put together realistic budgets based upon costs and fees for successfully operating business.
Administrator
The Bridgetown Historic District
04.2018 - 11.2018
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Established organized filing system that streamlined document retrieval and reduced misplaced files.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Oversaw vendor relations, negotiating contracts that resulted in cost savings for the organization.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Created and managed project plans, timelines and budgets.
- Devised and executed marketing plans to increase site exposure.
- Interviewed and maintained retail clients, negotiating rental fees, outfitting of rental spaces, and collections of rent.
- Oversaw all banking requirements, including the receipt and allocation of donations and revenues.
- Filing of VAT
Administrative Assistant to the General Manager
Altman Real Estate
10.2015 - 11.2018
- Streamlined office operations by implementing efficient filing systems and organizational tools.
- Coordinated travel arrangements for the General Manager including accommodations, transportation, and itinerary development.
- Promoted a positive workplace culture through excellent interpersonal skills and a professional, approachable demeanor.
- Collaborated with other administrative professionals to share best practices and streamline processes across departments.
- Managed multiple priorities effectively, ensuring all tasks were completed accurately and on time.
- Improved General Manager''s productivity with thorough calendar management and timely reminders for crucial deadlines.
- Developed strong professional relationships with clients, vendors, and team members to foster a positive work environment.
- Served as liaison between the General Manager''s office and various internal departments for seamless coordination of activities.
- Maintained confidentiality of sensitive information by adhering to strict document handling policies and procedures.
- Assisted in budget preparation and expense tracking to maintain financial efficiency for the General Manager's personal properties.
- Supported General Manager in decision-making processes by conducting research, preparing reports, and presenting data-driven insights.
- Enhanced communication between departments by scheduling regular meetings and distributing meeting agendas.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Filing of VAT.
- Acting as the Personal Assistant to the General Manager in the absence of the regular Personal Assistant.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Branch Administrator & Assistant to the Director
Olympic Wealth Management Group
05.2015 - 10.2015
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Complied with regulatory guidelines and requirements.
- Consulted customers to boost product sales and services.
- Resolved various issues impacting sales management and business operations.
- Compiled and maintained client databases of financial statements and other financial information.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Boosted customer satisfaction by promptly addressing inquiries, resolving issues, and maintaining a high level of professionalism.
- Handled confidential information professionally safeguarding sensitive company data at all times.
- Managed travel arrangements including booking flights accommodations providing detailed itineraries for upper-level executives.
- Maintained strong vendor relations through timely payments, clear communication, and contract negotiation skills.
- Fostered a positive work environment by promoting open communication channels between team members.
- Oversaw the creation and implementation of website and e-commerce facilities, liaising with local bank and overseas IT and web developers.
- Oversaw the intricacies of the Director's relocation overseas, including the compliance with foreign immigration requirements, logistics for personal property transport, and storage.
Clerk/Clerk Typist
Air Transport Licensing Authority
11.2014 - 05.2015
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Processed documents and materials to disseminate information to appropriate parties.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Issuing of air transport licenses.
- Provided support for meetings by scheduling appointments, preparing materials, and taking detailed minutes.
Administrative Assistant
Consumers' Guarantee Insurance Company Ltd.
05.2010 - 10.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Researching cases and drafting quantitative claim responses for the Manager of the Bodily Injury Department.
- Preparing files for transfer to the company's legal team for settlement of claims.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Overseeing claimant portfolios and communications, organizing medical visits, report requests, and interlude payments.
Administrative Assistant & Office Manager
AKT's Drapery
03.2009 - 05.2010
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Developing recording-keeping, invoicing, payslip, and stock databases.
- Researching and negotiating with vendors of raw materials.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organizing client appointments and advising the General Manager.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted development and implementation of new administrative procedures.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Administrative Assistant
Property Consultancy Services
11.2007 - 04.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintenance of Villa Manager petty cash.
- Basic bookkeeping and cheque issuing for Director approval.
- The drafting of meeting agendas, and the transcription and dissemination of meeting minutes.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Customer Service Representative
FirstCaribbean International Bank
09.2003 - 09.2007
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Maintained cash limits, limiting outages and overages, securing excess cash per organizational requirements, and tracking transaction discrepancies and logging them with the appropriate parties.
- Efficient operation in multiple software platforms for customer account maintenance.
Education
Bachelor of Science - Banking & Finance
University of The West Indies
Cave Hill08.2016
Skills
- Attention to Detail
- Interpersonal Relations
- Entrepreneurial personality
- Work Planning and Prioritization
Hobbies
- Reading
- Singing
- Travel
- Writing
- Art
- Music
References
Mrs. Anna Croney
Personal Assistant to Sir Paul Altman
Altman Real Estate
“Rosebank” Derricks, St. James
Telephone: (246) 537-0855
Email: anna.croney@altmanbarbados.com
Mr. H. Anthony Hewitt, K.C.
Attorney-at-Law
Senior Partner
Messrs. Yearwood and Boyce Attorneys-at-Law
James Street, Bridgetown Telephone: (246) 426-0980 Email: THewitt@yarboy.com
Litigation Manager
Consumers' Guarantee Insurance Co. Ltd. CGI Tower, Warrens, St Michael Telephone: (246) 367-3802
Email: djones@insurecgi.com
Secretary
Air Transport Licensing Authority
8th Floor, Baobab Towers, Warrens, St. Michael
Telephone: (246) 625-2302 / (246) 243-0522
Email: atla@caribsurf.com
Timeline
Administrator
The Bridgetown Historic District
04.2018 - 11.2018
Principal Owner
Kingdom Wordsmiths
09.2016 - Current
Administrative Assistant to the General Manager
Altman Real Estate
10.2015 - 11.2018
Branch Administrator & Assistant to the Director
Olympic Wealth Management Group
05.2015 - 10.2015
Clerk/Clerk Typist
Air Transport Licensing Authority
11.2014 - 05.2015
Administrative Assistant
Consumers' Guarantee Insurance Company Ltd.
05.2010 - 10.2013
Administrative Assistant & Office Manager
AKT's Drapery
03.2009 - 05.2010
Administrative Assistant
Property Consultancy Services
11.2007 - 04.2008
Customer Service Representative
FirstCaribbean International Bank
09.2003 - 09.2007
Bachelor of Science - Banking & Finance
University of The West Indies
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