Chanice K. Grant
Customer Service Representative
Risk Road, Fitts Village, St, James,08
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
15
15
years of post-secondary education
8
8
Certifications
Work History
Administrative Assistant
First Citizens Bank (Barbados) Limited
05.2021 - Current
- Providing administrative support to the unit inclusive of filing records, logging/maintaining documentation on hardware, software, and network problems.
- Assist in the provision of technical support to internal customers via phone/email and SysAid.
- Ensuring request/incidents are assigned to the correct unit with Barbados and Trinidad.
- Follow up on outstanding requests/incidents and any other duties as assigned by the Senior Service Desk Officer or the ICT Manager.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Customer Service Representative
First Citizens Bank (Barbados) Limited
12.2016 - 05.2021
- Preparing and maintaining up-to-date log reports, processing financial transactions/amendment to customer’s accounts.
- Processing legal fee payments and resolving any other issues or queries in relation to credit cards and online banking in a timely manner.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Any other duties as assigned by the Supervisor/Manager.
Branch Support Representative
First Citizens Bank (Barbados) Limited
03.2020 - 08.2020
- 2020
- Preparing letters, disbursements, and other documents relating to loans and mortgages.
- Preparing and maintaining daily, quarterly and monthly reports of new/existing/closed loans & mortgages.
- Ensuring all documentation is provided & signed by customers.
- Maintained friendly and professional customer interactions.
- Wrote and distributed customer correspondence.
- Performing any other duties required by the Lending Team and Branch Manager.
Secretary
Home ‘N’ Country Real Estate Ltd
08.2016 - 12.2016
- Preparing and maintaining all customer calls, emails and queries about any of the listed properties.
- Maintain the business’ social media page and website.
- Assist the real estate agents in providing updates on properties available/rented/leased/sold and provision of records management.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Scheduled appointments and conducted follow-up calls to clients.
Support Clerk/Clerk
Republic Bank (Barbados) Limited
07.2013 - 12.2014
- Created, prepared and delivered reports to various departments.
- Tracked and documented metrics, and evaluated trends.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Prepared employee schedules for maximum coverage during key hours.
- Prepared agendas and took notes at meetings to archive proceedings.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Internship
Republic Bank (Barbados) Limited
11.2012 - 06.2013
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Sorted, organized and maintained files.
- Provided clerical support, addressing routine and special requirements.
- Assisted with projects by applying strong analytical skills and studies.
- Liaised with clients to assess needs and responded to inquiries.
Education
Bachelor of Science - Management (Marketing)
University of The West Indies - Cave Hill Campus
09.2016 - 10.2022
Associate of Arts - Accounts & Information Technology
Barbados Community College
08.2010 - 10.2013
High School Diploma -
Springer Memorial Secondary School
09.2004 - 06.2010
Skills
Excellent organizational and interpersonal skillsExcellent team player, quick learner and adaptable to changeExcellent proficiency in Microsoft Office and Internet/Email capabilities
Certification
Mathematics – Grade 3 (June 2009)
Accomplishments
Certificate in Service Excellence
Certificate in Customer Service
Hobbies
Travelling
Reading Books
Sports (Athletics, Hockey, Dancing)
Community oriented activities
Timeline
Administrative Assistant
First Citizens Bank (Barbados) Limited
05.2021 - Current
Branch Support Representative
First Citizens Bank (Barbados) Limited
03.2020 - 08.2020
Customer Service Representative
First Citizens Bank (Barbados) Limited
12.2016 - 05.2021
Bachelor of Science - Management (Marketing)
University of The West Indies - Cave Hill Campus
09.2016 - 10.2022
Secretary
Home ‘N’ Country Real Estate Ltd
08.2016 - 12.2016
Support Clerk/Clerk
Republic Bank (Barbados) Limited
07.2013 - 12.2014
Internship
Republic Bank (Barbados) Limited
11.2012 - 06.2013
Associate of Arts - Accounts & Information Technology
Barbados Community College
08.2010 - 10.2013
High School Diploma -
Springer Memorial Secondary School
09.2004 - 06.2010