CHAINNA COX
#8 APT 2 Maxwell Meadows, Maxwell Gardens Christ Church ,08
Summary
My objective is to gain a long- term employment with a company, that it’s main goal is to put value on customers and the services they are promoting. In addition to that, to also utilize the knowledge and experience gained to improve my personal and professional growth.
Overview
7
7
years of professional experience
Work History
Medical Administrative Assistant
Diagnostic Radiology Services
2024.02 - Current
- Processed referrals from primary care physicians and specialists as needed.
- Scanned documents into EHR systems according to established protocols.
- Provided administrative support to clinical staff as needed.
- Assisted with scheduling diagnostic tests such as X-rays, MRIs, and CT scans when requested by physicians or nurse practitioners.
- Performed data entry tasks including transcribing dictation of medical reports into electronic health records system.
- Ordered office supplies and maintained inventory levels of medical supplies.
- Processed incoming mail such as invoices, payments and correspondence.
- Greeted patients, verified insurance coverage and collected copayments.
- Reached out to patients day before scheduled appointments to confirm times and instructions.
- Managed physician calendar, scheduling patient appointments and procedures.
- Directed patient flow during practice hours, minimizing wait times.
Medical Office Assistant and Ophthalmic Scribe
Glaucoma Services, Barbados Inc
2020.01 - 2024.02
- Scheduled patient appointments.
- Answered phone calls to provide assistance, information and medical personnel access.
- Managed doctors calenders, scheduling patient appointments and procedures.
- Created and maintained accurate and confidential patient files.
- Confirmed patient information, collected copays and verified insurance.
- Organized, distributed and restocked office supplies to keep department running efficiently.
- Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
- Reached out to patients day before scheduled appointments to confirm times and instructions.
- Triaged incoming patients by assessing conditions and preparing schedules to handle more severe concerns quickly.
- Prepared and sent financial statements to support bookkeeping functions.
Sales Representative
Standard Distribution
2019.10 - 2020.01
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Produced sales documents, finalized deals and filed records.
- Operated register, handled cash and processed credit card transactions.
- Reset store displays for special events and seasonal merchandise changes.
- Kept communication with management to offer feedback on operations and promotions based on customer preferences.
Assisting in the Marketing Department
Royal Bank of Canada
2017.09 - 2019.12
- Assisted in organizing promotional events.
- Collaborated with marketing team on new ideas and directions to support events and customer communication projects.
- Helped sales and marketing meet business objectives through customer advocacy programs and initiatives.
- Partnered with marketing team to create original content for all social media channels.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Maintaining front desk keeping it neat and tidy.
- Welcomed visitors and answered phone calls.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer problems and provide immediate resolution.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Sales Representative
Express Bikini
2017.10 - 2018.12
- Identified potential markets and consumers and followed leads to market products and services.
- Report and document on required work in process.
- Assisted customers during selection and helped choose perfect products to meet individual needs.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Exceeded sales goals using consultative sales talents.
- Negotiated and closed deals with minimal oversight.
- Met with store managers to discuss product needs, to facilitate sales growth.
- Strengthened branding initiatives by coordinating annual events to maximize clientele.
- Planned and followed through with inventory management for each store.
Education
Qualifications
Skills
- Communication
- Ability to work under pressure
- Time management
- Multitasking and Prioritization
- Conflict resolution
- Polite and Respectful
- Kind and courteous manners always in and out of work
- Responsible and efficient Ability to meet deadlines Area Maintenance
- Cleaning and Sanitizing
- Attention to Detail
- Mail Sorting and Distribution
- Multi-Line Phone Systems
- Calendar Management
- File and Record Keeping
- Computer Skills
- Proficient in Microsoft, Quickbooks and Excel.
- Medical Triage
- Medical Charting
- Medical Terminology
- Problem Identification
Timeline
Medical Administrative Assistant
Diagnostic Radiology Services
2024.02 - Current
Medical Office Assistant and Ophthalmic Scribe
Glaucoma Services, Barbados Inc
2020.01 - 2024.02
Sales Representative
Standard Distribution
2019.10 - 2020.01
Sales Representative
Express Bikini
2017.10 - 2018.12
Assisting in the Marketing Department
Royal Bank of Canada
2017.09 - 2019.12
Qualifications
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