Catherine Bowen

Senior Clerk with 2 years' experience in an administrative role. Adept at managing basic filing systems, and organizing office supplies. Committed to delivering impeccable customer service and exhibiting excellent organizational skills. Advanced knowledge of the POS system. General knowledge of Sage Program. Experienced in document preparation, and office management. Demonstrated ability to work under pressure and meet deadlines. Efficient at multitasking.

• Optimized transcription processes by evaluating new software and equipment, ensuring that the team utilized the most advanced tools available.
• Contributed to maintaining a diverse, inclusive work environment by promoting open communication, respect for individual differences, and equal opportunities for all team members.
• Referred to variety of medical sources to prevent mistakes in medical terms.
• Produced and delivered transcripts within anticipated timeframes to meet tight deadlines.
• Documented patient medical histories, vitals and test results in electronic health records system.
• Verified medical terminology and codes to deliver accurate and up-to-date information.
• Transcribed sensitive documents with complete confidentiality.
• Reviewed patient charts for accuracy, correcting grammar and syntax errors before submission to clinic.
• Enhanced team productivity with consistent training sessions on medical terminology, grammar, and formatting guidelines.
• Maintained accurate and complete medical records to comply with regulations and standards.
• Determined information to be included in reports.
• Collaborated with team members to share knowledge and keep workflow moving smoothly.
• Transcribed and edited physician reports from dictation using Software.
• Reviewed documentation for compliance with requirements and accuracy of information.

• Recommended complementary purchases to customers, increasing revenue.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Prepared merchandise for sales floor by pricing or tagging.
• Built relationships with customers to encourage repeat business.
• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Engaged with customers to effectively build rapport and lasting relationships.
• Managed efficient cash register operations.