Excellent communication and leadership acumen
Hi, I’m
Hosea Gidharry
Technology Evangelist
Bridgetown,Ch Ch
Summary
LinkedIn Profile Twitter/Blog/Portfolio OBJECTIVE To obtain an exciting and challenging opportunity which will allow me to exploit my knowledge, experience, training and skills while learning and developing new competencies to leverage assisting users work more effectively. Qualified [Desired Position] with solid background in analysis and problem-solving. Proven track record of identifying inefficiencies and implementing solutions that improve operational performance. Demonstrated ability to leverage data analytics and strong communication skills to drive strategic initiatives.
Overview
16
years of professional experience
Work History
Northpoint Consulting Inc
Managed Services Center Analyst
10.2017 - 08.2022
Job overview
- Administer the 24/7 monitoring of a client’s network infrastructure using SolarWinds Network
- Performance Monitor, drastically improving network integrity
- Providing a 24/7/265 Help Desk function using the ITIL practicum
- Providing Tier 1 technical support for regional service providers for fast, competent and reliable fault resolution
- Administer the onboard of new clients and adding network infrastructure to monitoring platforms such as SNMP, WMI, SOLARWINDS NPM.
Systems Administrator
03.2014 - 01.2020
Job overview
- Designed and installed robust Wi-Fi enabled data networks (Ubiquiti) for the purpose of POS
- Guest and Office use
- Administer cloud-based POS software on Apple iPad devices for mobility
- Focus was on adopting a more remote, portable and cloud-based business model.
Point Solutions Inc
POS Technician
08.2006 - 01.2008
Job overview
- Configured and installed point of sale workstations for clients in the restaurant and retail industry
- Administered basic Wi-Fi enabled data networks for the operation of point-of-sale network devices
- Provided 24/7 desktop support for a small team of 10 employees ensuring domain access to shared drive data and printers.
Education
University of the West Indies Cave
Bachelor’s Degree from Computer Science
2015
Barbados Community College
Associate Degree from Mechanical Engineering
2008
CXC | Harrison College, BVI High School (British Virgin Islands
2004
University Overview
Math
English Language
Geography
Physics
Spanish
Chemistry
Information Technology General proficiency
Information Technology Technical proficiency
Form level
2001
s College
CXC
1999
University Overview
St. Mary’
Skills
- SolarWinds Network Performance Monitor
- SolarWinds Web Help Desk Ticketing
- Software
- Service Now Ticketing software
- M365 Admin (Teams, OneDrive
- Azure AD)
- Network Admin Troubleshooting
- (Wireshark, Ping, Tracert)
- 3CX IP Phone System
- Windows Server 2012/2019 (Active
- Directory, DHCP, DNS, Print/File Server)
- Ubiquiti Unifi Network Controller and
- Devices
- TouchBistro POS
- Team collaboration and leadership
- Microsoft office
- Analytical thinking
- Documentation and reporting
- Project management
- Critical thinking
- Process improvements
- Continuous improvement
- Business operations analysis
- Business intelligence
- Analytical problem solving
- Data analysis
- Problem-solving
- Excellent communication
Work Preference
Work Type
Contract WorkWork Location
HybridImportant To Me
Work-life balanceFlexible work hoursCompany CultureTeam Building / Company RetreatsStock Options / Equity / Profit SharingCareer advancementWork from home optionHealthcare benefitsInterests
Team collaborative focus
Operational efficiency audit
Operational process audit
Technology adoption
Timeline
Managed Services Center Analyst
Northpoint Consulting Inc
10.2017 - 08.2022
Systems Administrator
03.2014 - 01.2020
POS Technician
Point Solutions Inc
08.2006 - 01.2008
University of the West Indies Cave
Bachelor’s Degree from Computer Science
Barbados Community College
Associate Degree from Mechanical Engineering
CXC | Harrison College, BVI High School (British Virgin Islands
Form level
s College
CXC
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