CARLISA GRAHAM
Bridgetown,Barbados
Summary
Self-assured professional with a background engaging clients, streamlining sales processes and assessing customer needs. An established Lead Generator promoting undeniable organizational skills and desiring the opportunity to work hard to deliver exceptional results.
Overview
5
5
years of professional experience
Work History
Office Administrative Assistant
Playtropic Studios
07.2023 - 03.2024
- Provided exceptional customer service to an average of 30 customers per day, resulting in a 95% customer satisfaction rating based on feedback surveys.
- Provided clerical support to company employees by filing documents and keeping up to date database.
- Manage and schedule appointments and meetings, and make necessary arrangements.
Social Media Manager
Boobilicious Premium Lounge
03.2022 - 08.2023
- Improved customer engagement by 40% through timely response to inquiries, comments, and reviews on social media platforms, resulting in higher levels of engagement
- Designed and implemented social media strategies to align with business goals.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
Social Media Strategist
Backyaad Restaurant
09.2022 - 07.2023
- Create engaging content, including graphics and written copy, for use across various social media platforms
- Conducted weekly analysis of social media metrics for various campaigns, resulting in 30% increase in engagement and 25% increase in website traffic.
- Stayed up-to-date with emerging social media trends and technology to ensure the restaurant and bar's online presence remains current and relevant for improvements.
Administrative Clerk
Rainforest Foods
03.2021 - 02.2022
- Maintaining accurate records of all sales activities and prospecting activities including sale calls, networking and closed sales within an assigned area
- Supervising staff to maintain and carry out necessary roles within the company
- Preparing monthly sales reports
- Inputting data from a variety of sources into the computer database or spreadsheet, and verifying its accuracy.
Sales & Marketing Executive
Executive Ground Ambulance Services
12.2018 - 09.2019
- Persuading potential clients to become members of the agency, promoting and marketing the agency through social media and other platforms
- Corresponded with 50+ clients through email and phone resulting in a 95% client satisfaction rating.
- Analyzed competitors offerings to identify areas for differentiation, informing product positioning strategy improvements.
- Developed strong client relationships for increased customer loyalty and repeat business.
Education
Career Development Institute
12.2023
Career Development Institute
12.2023
Young Men's Christian Association
12.2021
High School Diploma -
CSEC Qualifications
12.2018
Skills
- Proficient in Microsoft office suite for managing and tracking leads, maintaining an up-to-date database, and creating reports
- Strong attention to detail and highly organized
- Clear and concise written and verbal communication
- Experienced in customer relationship management
References
- Patryk Wroblewski, Manager , Playtropic Studios , email : xpat1987@gmail.com
- Sherene Spence, Manager, Boobilicious Premium lounge, Sandford St., Philip, 233-8551
Timeline
Office Administrative Assistant
Playtropic Studios
07.2023 - 03.2024
Social Media Strategist
Backyaad Restaurant
09.2022 - 07.2023
Social Media Manager
Boobilicious Premium Lounge
03.2022 - 08.2023
Administrative Clerk
Rainforest Foods
03.2021 - 02.2022
Sales & Marketing Executive
Executive Ground Ambulance Services
12.2018 - 09.2019
Career Development Institute
Career Development Institute
Young Men's Christian Association
High School Diploma -
CSEC Qualifications
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