Brandon Harrison
Bridgetown,ST. Michael
Summary
Ambitious professional with experience in airline operations, customs services and sports marketing, seeking to leverage strong communication and problem-solving skills in various customer service roles
Overview
6
6
years of professional experience
20
20
years of post-secondary education
1
1
Certification
Work history
Airline Operations Agent
American Airlines
Bridgetown, Barbados
2022.05 - Current
- Dealt with customer queries promptly, enhancing client relationship management.
- Provided top-notch support for increased customer satisfaction.
- Ensured smooth running of operations with timely preparation of reports.
- Assisted customers in making informed decisions by providing detailed product information.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Processed inbound customer calls, providing information on service or product upgrades
Sports Marketing Intern
Caribbean Premier League
Bridgetown, Barbados
2025.07 - 2025.11
- Created brand awareness for increased consumer reach through strategic marketing campaigns.
- Collaborated with marketing team to develop effective promotional strategies for products.
- Successfully delivered on tasks within tight deadlines.
- Carried out day-to-day duties accurately and efficiently.
Customs clerk
Worrell's Customs Services
Bridgetown, Barbados
2020.09 - 2021.09
- Verified invoices against purchase orders, reducing errors in freight charges.
- Resolved complex issues through effective communication with shippers and receivers.
- Checked duty payments, preventing potential financial discrepancies.
- Managed declarations to the customs authority, enhancing compliance rate.
Education
Bachelor of Science - Labour and Employment Relations
University of the West Indies
Barbados 2010.08 - 2024.05
A-Levels -
The St. Michael School
Barbados 2018.09 - 2020.06
GCSEs -
Queen's College Secondary School
Bridgetown, Barbados 2013.09 - 2018.06
Skills
- Strong written communication
- Time-Management prowess
- Client-Focused approach
- Effective verbal articulation
- Patient attitude
- Social media engagement competency
Certification
Foundations of Project Management Certificate
Digital Marketing Analytics in Practice Certificate
Sustainable Tourism – Promoting Environmental Public Health Certificate
Timeline
Sports Marketing Intern
Caribbean Premier League
2025.07 - 2025.11
Airline Operations Agent
American Airlines
2022.05 - Current
Customs clerk
Worrell's Customs Services
2020.09 - 2021.09
A-Levels -
The St. Michael School
2018.09 - 2020.06
GCSEs -
Queen's College Secondary School
2013.09 - 2018.06
Bachelor of Science - Labour and Employment Relations
University of the West Indies
2010.08 - 2024.05