BARBARA MITCHELL
Summary
Highly-motivated employee with a strong work ethics and exceptional interpersonal skills. Adept at working unsupervised and quickly mastering new skills. Customer Services Officer experienced in diverse industries, maintaining high customer satisfaction rates and resolving conflicts promptly. Skilled at building relationships and fostering a positive work environment. Notable achievement includes improving efficiency in complaint handling processes, resulting in increased customer satisfaction.
Overview
20
20
years of professional experience
Work History
Safety Officer
JH Electrical Incorporated
Barbados
11.2013 - Current
- Supervises 10+ employees on all active job sites to ensure Health, Safety, Security and Environment established protocols are followed
- Manages the procurement, inventory management, allocation, and disbursement of all Personal Protection Equipment
- Implements proactive strategy developments to ensure minimal Health, Safety, Security, and Environment incidents/accidents.
- Records, reports, and provides solutions for accidents and incidents.
- Conducts Health, Safety, Security, and Environment job training for all employees.
- Creates and implements safety initiatives across the organization.
- Conducted safety inspections of job sites and equipment to identify potential hazards and recommended corrective action.
- Monitored employee performance to ensure compliance with safety regulations and company policies.
- Maintained records of all incidents, including accident reports, near misses, and unsafe conditions or acts.
Customer Service Representative
Unit Trust Corporation
Trinidad
07.2005 - 11.2010
- Greeted customers daily and provided prudent financial guidance
- Handled customer accounts and evaluated customer needs and recommended the most appropriate products and services
- Reviewed and verified transactions to ensure proper processing according to established quality standards
- Performed relief supervisory duties to provide back up support when necessary
- Balanced tellers and ATM cash transactions daily
Clerical Assistant, Shipping Department
Bermudez Biscuit Company
Trinidad
05.2005 - 07.2005
- Completed monthly logs and reports detailing production data, including volume, materials used and quality assurance results
- Managed 100+ electronic and manual records of shipping orders and performed regular backups to ensure data preservation
- Prepared shipping documents for customs approval and recorded tag and seal numbers on labels
- Collaborated with suppliers daily and maximized sale opportunities
- Maintained inventory reports and accurate processing and delivery records
Rent Recoveries Assistant
ETeck (formerly PIDCOTT)
Trinidad
10.2004 - 01.2005
- Managed the preparation of monthly statements, invoices and general ledger reconciliation
- Negotiated settlements by handling outbound collection calls to arrange meetings with debtors
- Prepared and issued rent arrears letters to customers and recorded status of collection efforts
- Provided clerical support to Property Officers when necessary
Education
Certificate - Principles Of Microsoft Office
BIMAP
12-2022
Certificate - Customer Service Success
Udemy
06-2022
Certification - Customer Relationship Management
Indian Institute Of Management
06-2022
Certificate - Occupational Safety and Health
Ministry of Labour and Social Partnership Relations & National Training Initiative
01.2021
MBA – Master of Business Administration - Business Administration
SBCS Global Learning Institute Limited (SBCS GLI)
Herriot Watt University06-2012
Certificate - Introduction to Health and Safety
Cipriani College of Labour & Co-operative Studies
04-2008
BSc. - Business Administration (Human Resource Concentration)
University of New Brunswick
01.2007
Associate Degree - Business Administration
UWI-ROYTEC
01.2005
Skills
- Customer Relationship Management
- Customer Engagement
- Team Collaboration
- Great Written & Verbal Communication
- Team Leadership
- Strong Negotiation Skills
- Health and safety procedures
- Workplace Health and Safety
- PPE safety and usage
Accomplishments
- Providing Exceptional customer Service award.
- Punctuality and attendance award
References
References available upon request.
Timeline
Safety Officer
JH Electrical Incorporated
11.2013 - Current
Customer Service Representative
Unit Trust Corporation
07.2005 - 11.2010
Clerical Assistant, Shipping Department
Bermudez Biscuit Company
05.2005 - 07.2005
Rent Recoveries Assistant
ETeck (formerly PIDCOTT)
10.2004 - 01.2005
Certificate - Principles Of Microsoft Office
BIMAP
Certificate - Customer Service Success
Udemy
Certification - Customer Relationship Management
Indian Institute Of Management
Certificate - Occupational Safety and Health
Ministry of Labour and Social Partnership Relations & National Training Initiative
MBA – Master of Business Administration - Business Administration
SBCS Global Learning Institute Limited (SBCS GLI)
Certificate - Introduction to Health and Safety
Cipriani College of Labour & Co-operative Studies
BSc. - Business Administration (Human Resource Concentration)
University of New Brunswick
Associate Degree - Business Administration
UWI-ROYTEC
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