Summary
Overview
Work History
Education
Skills
Timeline
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Cydney Corbin

Cydney Corbin

Passesnger Service Agent
Clarke's Road Ashton Hall St. Peter

Summary

I am writing to express my great interest in customer service, customer relations as well as the tourism and hospitality sector. I have had some previous experience in customer service as I worked in retail and currently work as a passenger agent for multiple airlines. I am an intelligent, hardworking and motivated 23 year old and as such will be dedicated to making all customers feel welcomed and insure that their experience is a pleasant one.

I pride myself on being punctual, reliable, optimistic,resilient and well mannered. Concurring well with others is one of my many qualities and I am also keen on interacting with new people.

I am currently a Courteous Passenger Service Agent boasting three(3) years of experience in airline customer service. I possess sound knowledge of airline operations and effective customer service strategies. Successfully handling baggage, checking in passengers, boarding passengers along with managing all operations that take place onboard. Collaborative and friendly known to go extra mile to deliver customer satisfaction.

Thank you for your consideration. I look forward to becoming part of the team and working with this prestigious airline.

Overview

4
4
years of professional experience

Work History

Passenger Agent

GCG Ground Handling
Christ Church
10.2019 - Current
  • Escorted handicapped passengers from terminal to aircraft.
  • Tagged baggage and routed to appropriate location for loading and screening.
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Announced flight status updates and information about gate changes over PA system.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service

Dental Assistant

Apex Dental Services
St. Michael
12.2018 - 06.2019
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Prepared patient X-rays and images by [Action] for review by dentist.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment, [Action] and [Action].
  • Educated patients by giving oral hygiene, plaque control and postoperative instructions

Sales Clerk

Radiant Jewelry Kiosk
Bridgetown
11.2016 - 12.2017
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Kept front check out area clean and organized for efficient service.
  • Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.

Education

Math, Spanish, Biology

Barbados Community College
St. Michael

High School Diploma -

Coleridge And Parry Secondary School
Ashton Hall St. Peter
08.2015

Skills

  • Computer terminal operations
  • Check-in processes
  • Boarding gate procedures
  • FAA regulations
  • Hotel accomodations
  • Public Announcements
  • Employee training
  • Communication

Timeline

Passenger Agent

GCG Ground Handling
10.2019 - Current

Dental Assistant

Apex Dental Services
12.2018 - 06.2019

Sales Clerk

Radiant Jewelry Kiosk
11.2016 - 12.2017

Math, Spanish, Biology

Barbados Community College

High School Diploma -

Coleridge And Parry Secondary School

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Cydney CorbinPassesnger Service Agent