Ashley Chandler
Rock Dundo
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Administrative Assistant/Personal Assistant
TwentyOne Degrees
10.2023 - Current
- Answering calls; interacting with customers daily to resolve issues, answer queries and schedule any needed services
- Creating a weekly/monthly schedule of jobs, prioritizing and dispatching of technicians
- Collection of outstanding payments, applying payments
- Creating quotations and Invoices
- Purchasing and noting of company stock.
- Interact with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Support company director by managing and organizing itinerary and meetings, scheduling appointments.
Collections Agent
Blue Diamond Resorts
10.2022 - 05.2023
- Took conduct of the application and reconciling of payments to accounts receivable
- Creating reports daily using SAP and Microsoft Excel.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Processed payments and applied to customer balances.
- Generated and distributed monthly customer statements.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
Administrative Assistant
TwentyOne Degrees
07.2021 - 10.2022
- Answering calls; interacting with customers daily to resolve issues, answer queries and schedule any needed services
- Creating a weekly/monthly schedule of jobs, prioritizing and dispatching of technicians
- Collection of outstanding payments, applying payments
- Creating quotations and Invoices
- Purchasing and noting of company stock.
Auditor
Blue Diamond Resorts
10.2019 - 06.2020
- Proofread and fact checked room bookings for our various hotels
- Ensured rates and specials were accurately calculated and applied correctly.
Data Entry Clerk
KM2 Solutions
10.2017 - 09.2019
- Recorded and provided statistics on types of cars purchased by customers
- Collated and recorded data during monthly meetings
- Reviewed and edited any inconsistent information that was logged in the system with respect to customers' car loans
- Advised on methods in which errors could be rectified on the applications in an efficient manner.
Customer Service/Sales Representative
Digicel
01.2016 - 04.2017
- Briefed customers about the various products and services offered by the company
- Amicably resolved customer complaints and assisted customers with troubleshooting any technical difficulties experienced with handsets, services etc.
Personal Assistant
GBMB Insurance
05.2016 - 07.2016
- Communicated with customers via telephone and in person in order to schedule appointments and meetings
- Processed incoming and outgoing correspondence to and from clients
- Met with clients to discuss signing up for insurance or their policies.
Customer Service/Sales Representative
Twitched On Electronics
03.2014 - 01.2016
- Organized and created a detailed log to record all phones received to carryout repairs
- Processed credit, debit card and cash transactions to ensure the business received the correct payments from customers
- Assisted customers with troubleshooting technical issues with their handsets.
Education
Office Administration -
O' Level Institute
Social Studies - undefined
O' Level Institute
Human and Social Biology - undefined
O' Level Institute
Principles of Business - undefined
O' Level Institute
English Language - undefined
Alexandra Secondary School
Information Technology - undefined
Alexandra Secondary School
Mathematics - undefined
Alexandra Secondary School
Skills
- Customer Service
- Ability to answer calls utilizing a courteous and professional manner to collect information and identify customer needs As well as being able to use problem solving skills to resolve any customer inquiries and disputes
- SAP
- Microsoft Suite
- Strategic Planning
- Prioritization and Organizational Skills
- QuickBooks
- Setting up customer accounts, applying payments, sending statements, creating quotations and invoices
Personal Information
Title: Administrative Assistant, Customer Service Representative
Timeline
Administrative Assistant/Personal Assistant
TwentyOne Degrees
10.2023 - Current
Collections Agent
Blue Diamond Resorts
10.2022 - 05.2023
Administrative Assistant
TwentyOne Degrees
07.2021 - 10.2022
Auditor
Blue Diamond Resorts
10.2019 - 06.2020
Data Entry Clerk
KM2 Solutions
10.2017 - 09.2019
Personal Assistant
GBMB Insurance
05.2016 - 07.2016
Customer Service/Sales Representative
Digicel
01.2016 - 04.2017
Customer Service/Sales Representative
Twitched On Electronics
03.2014 - 01.2016
Office Administration -
O' Level Institute
Social Studies - undefined
O' Level Institute
Human and Social Biology - undefined
O' Level Institute
Principles of Business - undefined
O' Level Institute
English Language - undefined
Alexandra Secondary School
Information Technology - undefined
Alexandra Secondary School
Mathematics - undefined
Alexandra Secondary School
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