Asheena Marques
Bridgetown
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Office Administrative Assistant
Mint Condition Industrial Services
01.2025 - 03.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Customer Service Representative
Pilot Investments Ltd
04.2024 - 01.2025
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
Data Input Specialist
Pilot Investment Ltd
05.2023 - 06.2023
- Maintained database by verifying, entering and backing up data.
- Inputted data into the system to ensure accuracy of information.
- Ensured compliance with established procedures when inputting data.
Customer Service Representative
Pilot Investment Ltd
09.2022 - 09.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
Self Employed
Asheena Marques
05.2015 - 12.2019
- I was a product promoter.
- I provided customers with information on the product I was promoting at any given time.
- I answered any questions they might have had about the product.
- I provided the client, who had hired me, with feedback on what consumers thought about the product.
Internet Sales Agent
KM2 Solutions
11.2013 - 08.2014
- Assisted customers in navigating websites to find products or services they were looking for.
- Documented the interaction between me and the customer for the client and other agents, which could be used at a later date.
- Researched customer needs and provided product solutions.
Sales Associate
Computer Maintenance and Supplies
07.2011 - 08.2013
- I catalogued and stored stock both digitally and physically.
- I did some light housekeeping to make sure the front of the house and the products were clean.
- I was the first seen by customers since I worked the register.
Education
High School Diploma -
The St. Michael School
05-2011
Skills
- Inbound and Outbound Calling
- Appointment Scheduling
- Complaint resolution
- Data Collection
- Product Knowledge
- Courteous demeanor
- Active Listening
- Customer Relations
- Multi-Task Management
- Stock management
- Client Relations
- Adaptive team player
- Microsoft office
- Verbal communication
- Data entry
- Document preparation
- Schedule management
References
References available upon request.
Timeline
Office Administrative Assistant
Mint Condition Industrial Services
01.2025 - 03.2025
Customer Service Representative
Pilot Investments Ltd
04.2024 - 01.2025
Data Input Specialist
Pilot Investment Ltd
05.2023 - 06.2023
Customer Service Representative
Pilot Investment Ltd
09.2022 - 09.2022
Self Employed
Asheena Marques
05.2015 - 12.2019
Internet Sales Agent
KM2 Solutions
11.2013 - 08.2014
Sales Associate
Computer Maintenance and Supplies
07.2011 - 08.2013
High School Diploma -
The St. Michael School
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