Arlene Holder

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Cross-trained existing employees to maximize team agility and performance.

.

• Mentored junior team members in best practices for operations management, fostering a culture of professional development.
• Facilitated regular meetings among department heads to discuss progress towards goals, address challenges, and share best practices.
• Evaluated employee performance regularly using objective metrics aligned closely with the company''s strategic objectives.
• Enhanced customer satisfaction with the implementation of targeted service improvements and staff training initiatives.
• Established effective communication channels between departments, fostering collaboration and operational excellence.
• Delivered exceptional results under tight deadlines by effectively prioritizing tasks within a fast-paced environment.
• Managed cross-functional teams to ensure smooth operations and timely completion of projects.

• Managed a diverse portfolio of high-value accounts with diligence and professionalism, recovering significant amounts of outstanding debt over time.
• Conducted thorough account reviews before initiating collections actions, ensuring accurate information was used throughout the process.
• Improved collections efficiency by implementing streamlined processes and procedures for the team.
• Reduced outstanding receivables by devising customized repayment plans for clients in financial distress.
• Increased debt recovery rates with proactive monitoring and follow-ups on delinquent accounts.