ARLENE CARTER-SMALL
SANDALS BARBADOS
BRIDGETOWN,ST PHILIP
15
years of professional experience
Results-driven hospitality leader with expertise in luxury hotel operations and team development. Led high-performing teams while ensuring service standards and guest satisfaction. Coordinated Front Office, Housekeeping, and Maintenance for room readiness and operational efficiency. Experienced in Infor and Oracle systems, with a focus on staff development, performance management, and cross-functional collaboration.
Work History
BUTLER SUPERVISOR
1 Year 4 Months- Assisted in training new staff on service protocols and operational procedures.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Resolved guest concerns promptly, contributing to overall satisfaction and positive reviews.
- Led daily team briefings to ensure seamless communication and service excellence among staff members.
BUTLER
7 Years 4 Months- Delivered personalized guest services, ensuring exceptional hospitality and satisfaction.
- Coordinated dining arrangements, accommodating special requests and dietary preferences efficiently.
- Assisted in planning and executing events, contributing to seamless operations and memorable experiences.
SERVER
2 Years 10 Months- Managed food and beverage orders efficiently, maintaining accuracy and speed during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with kitchen staff to ensure timely preparation and presentation of dishes.
- Trained new servers on menu knowledge, service standards, and operational procedures.
INTERN
2 Months- Executive Director’s Assistant
- Coordinated logistics for event planning and execution at hotel premises.
- Assisted front desk operations, enhancing guest check-in experiences and maintaining accurate records.
- Coordinated room assignments and special requests, ensuring seamless guest accommodations.
INTERN
- Housekeeping
- Front Office
- Restaurant
Education
Bsc. - Hospitality and Tourism Management
Associates Degree - Hospitality Studies
High School Diploma
Skills
Brand management
Staff Scheduling
Oracle and Infor software
Guest Relations
Guest services
Time management
Service Excellence
Oracle & Infor expertise
Strong communication skills
Timeline
BUTLER SUPERVISOR
SANDALS BARBADOS
03.2025 - CurrentRead More
BUTLER
SANDALS BARBADOS
11.2017 - 03.2025Read More
SERVER
SANDALS BARBADOS
01.2015 - 11.2017Read More
INTERN
INTIMATE HOTELS OF BARBADOS
06.2013 - 08.2013Read More
INTERN
DIVI SOUTHWINDS BEACH RESORT
07.2011 - 07.2011Read More
University of the West Indies Cave Hill Campus
Bsc. from Hospitality and Tourism Management
Read More
Barbados Community College Hospitality Institute
Associates Degree from Hospitality Studies
Read More
Combermere Secondary School
High School Diploma
Read More
Awards and Interests
- Graduated with credits from Barbados Community College
- Recipient of the Emerging Leaders in the Americas Program Scholarship in 2011 where I spent a semester at Canadore College of Applied Arts and Technology in Ontario, Canada
- Nominated for Team Member of the Year 2021
- Liturgical Dance