ANTONIO LYTHCOTT

• Managed the organization's program/project portfolio to ensure that implementation and prescribed activities were carried out in accordance with specific objectives and industry best practices.
• Define and refine the firm’s strategic direction in alignment with the evolving financial services landscape.
• Oversee the development and implementation of strategic plans to achieve business goals, including expansion, diversification, and market penetration.
  Ensure the financial health of the organization, including budgeting, forecasting, and financial planning.
• Oversee investments in technology and projects that align with the organization’s strategic goals.
• Foster a culture of innovation, ethical conduct, and continuous improvement.
• Lead and motivate teams, ensuring professional development and alignment with the organization’s values and objectives.
• Maintain strong relationships with clients, partners, and stakeholders.
• Represent the firm in industry forums, discussions, and negotiations.
• Ensure the successful delivery of projects, overseeing project management methodologies and practices to ensure they are in line with strategic objectives.

Project Consultant for the Barbados National Digital ID Project encompasses strategic oversight, technical expertise, and stakeholder engagement to ensure the successful implementation of a national digital identification system. This initiative is pivotal in modernizing the country's digital infrastructure, enhancing citizen access to public services, and improving security and privacy measures.

• Overseeing the coordination and governance of the implementation of project within the Technology Department.
• Assisted senior leadership in developing strategies related to ongoing projects.
• Collaborated with stakeholders to ensure successful completion of projects within budget and timeline constraints.
• Identified and monitored key performance indicators to track progress of projects.
• Coordinated cross-functional teams across multiple departments to ensure timely delivery of tasks.
• Facilitated meetings to discuss project objectives, scope changes, timelines, deliverables, resources and risks.
• Established communication protocols between internal teams and external customers and partners.
• Organized workshops to develop consensus among stakeholders around the objectives of a given project.
• Provided guidance on best practices in project management methodology.

The role of a Project Manager for the Government of Barbados Wide Area Network (WAN) and Telephony Deployment involves overseeing the design, implementation, and operation of a comprehensive WAN and telephony system across various government departments and agencies. This position is crucial for enhancing the efficiency, reliability, and security of government communications and data transmission.

• Overseeing the coordination and governance of the implementation of new National Digital ID and the replacement of the existing National ID Card.
• Assessment of Requirements: Evaluate the specific needs of Barbados in terms of digital identification, including legal, technical, and social considerations.
• Technology Selection: Advise on the selection of technology solutions that are scalable, secure, and capable of integrating with existing governmental digital infrastructures.
  Regulatory Compliance and Governance
• Compliance Assurance: Ensure the project adheres to local and international regulations concerning data protection, privacy, and cybersecurity, such as the General Data Protection Regulation (GDPR) where applicable.
• Risk Management: Establish a robust risk management framework to identify, assess, and mitigate potential risks throughout the project lifecycle.
• Policy Development: Assist in developing policies and guidelines for the use, access, and security of the digital ID system.
  Implementation and Project Management
• Project Roadmap Creation: Develop and oversee a detailed project plan that outlines key milestones, deliverables, and timelines.
• Vendor and Stakeholder Coordination: Liaise with technology vendors, government agencies, and other stakeholders to ensure smooth project execution and alignment with project goals.
• Quality Assurance: Implement quality control processes to ensure the digital ID system meets all technical and operational requirements.
• Security Framework Implementation: Advise on and oversee the implementation of comprehensive security measures to protect personal identification information against unauthorized access, data breaches, and other cyber threats.
• Privacy Protection: Ensure the digital ID system incorporates strong privacy protections, including mechanisms for consent, data minimization, and user control over personal information.
• Stakeholder Training: Develop and deliver training programs for government employees, partners, and other stakeholders on the use and management of the digital ID system.

• Overseeing the coordination and governance of the implementation of Government of Barbados Wide Area Network (WAN) and Telephony Deployment.
• Project Scope Definition: Clearly define the project scope, including the specific requirements for the WAN and telephony systems, to meet the government's operational needs.
• Budget and Resource Allocation: Develop a detailed budget that accounts for all necessary hardware, software, and human resources. Ensure resources are allocated efficiently to meet project milestones.
• Timeline Development: Create a comprehensive project timeline with key milestones, deadlines, and deliverables to ensure timely completion.
• Telephony System Integration: Ensure the telephony system is seamlessly integrated with the WAN, providing reliable voice communications across all government entities.
• Lead the process of selecting vendors and technologies, evaluating proposals based on criteria such as cost-effectiveness, performance, security, and support.
• Stakeholder Management: Maintain regular communication with government stakeholders, vendors, and project team members to ensure alignment with project goals and to address any concerns promptly.
• Reporting and Documentation: Provide regular progress reports and documentation to government officials and stakeholders, highlighting achievements, challenges, and next steps.
• Training Programs: Develop and deliver training programs for government staff on the use and management of the WAN and telephony systems, ensuring smooth adoption and operational efficiency.
• Technical Support Framework: Establish a technical support framework to provide ongoing assistance and maintenance for the WAN and telephony systems, addressing any issues swiftly to minimize downtime.

PM for a large-scale Automated Clearing House (ACH) initiative involving the transition from manual banking transactions for 8 territories of Eastern Caribbean Currency Union (ECCU). The project’s main objective was the automated processing and settlement of cheques and electronic funds transfers negotiated by eighteen (18) Banks and the Central Bank operating in the territories.

• Anticipated and managed change effectively in rapidly evolving regional financial environment
• Hybrid Project Management: Employ a flexible project management approach, integrating Agile and Waterfall methodologies to align with the dynamic needs of the project and stakeholders. This involves using Agile for iterative development and feedback loops in certain project segments while adhering to Waterfall’s structured planning and execution for areas requiring stringent milestones and deliverables.
• Roadmaps and Scheduling: Create detailed project roadmaps, plans, schedules, and work breakdown structures to ensure clear direction and accountability. This involves mapping out the phases of the project, from initial planning and design to implementation and go-live, adjusting as necessary to accommodate changes and ensure alignment with project goals.
• Vendor and Team Collaboration: Lead significant collaboration efforts with vendors and cross-functional teams, ensuring seamless integration of technologies and processes. This includes coordinating with software providers, financial institutions, and regulatory bodies to ensure that all components of the ACH system work harmoniously.
• Stakeholder Communication: Maintain transparent and regular communication with all stakeholders, including the client (Eastern Caribbean Automated Clearing House Services Incorporated - ECACHSI), participating banks, and the Central Bank. This ensures that expectations are managed, feedback is incorporated, and everyone is aligned with the project's progress and objectives.
• Anticipating and Managing Change: Develop strategies to anticipate and manage change effectively in the rapidly evolving regional financial environment. This involves conducting risk assessments, scenario planning, and creating flexible contingency plans to address potential challenges without derailing the project.
• Process Definition and Optimization: Define and continually refine processes and tools best suited for the project implementation. Focus on optimizing investment by streamlining operations, enhancing efficiency, and ensuring the scalability of the ACH system to handle increasing transaction volumes and future expansion needs.
• Quality Control and Testing: Implement rigorous quality control and testing procedures to ensure the ACH system meets all functional, performance, and security requirements. This includes coordinating with IT and cybersecurity teams to conduct thorough testing phases, from unit and integration testing to user acceptance testing (UAT) with the banks.
• Regulatory Compliance: Ensure the project adheres to all relevant financial regulations and standards, both locally and internationally. Work closely with legal and compliance teams to navigate the regulatory landscape.

Project Manager overseeing the coordination and administration of all aspects of the Fibre to the Home (FTTH) program in Barbados. Led the local PMO in planning, organising and controlling project all activities.

• Lead the local PMO
  Implement a pre-approved program evaluation framework to assess the strengths of the project and identify areas for improvement
• Implement program KPIs at market levels and communicate to the Program Director.
  Implement the agreed change management approach to proactively control project scope of work.
• Work with the Caribbean operations leadership team to provide detailed program status updates, focusing on critical path activities and removal of barriers to program milestone achievement.
• Manage project budget with designated finance representative.
• Ensure that program activities operate within the policies and procedures of the program.
  Work in accordance with Project Governance guidelines.

Project Manager delivering IT Services Management (ITSM) solutions based on COBIT and ITIL best practices that focused on people, process, products and technology perspectives of providing business solutions within the IT infrastructure. Developed and delivered solutions that assess, plan, and implement solutions for business wide heterogeneous IT environments to meet business requirements. These solutions included change, request, incident and problem management.

• Trusted Customer Service Executive with senior management level responsibilities; adds transparency to engineering and support operations while adapting customer service and retention strategy to organizational goals.
• Managed a team of 100+ employee plus outsourced contracts with Contact Centre service providers.
• Responsibility for the customer experience across the LIME Customer Care Contact Centres and second line support. Currently based in Barbados with regional responsibility across the Caribbean.
• Spearheaded the development and deployment of Net Promoter Score and Customer Effort Score across the Caribbean.
• Lead the development and initial deployment of Major Incident process across all departments and business units.
• Developed the business case leading to the deployment of an Automated Interactive Voice Response(IVR) and Agent Desktop.
• Main contributor to Customer Segmentation

Top-performing support manager consistently sought out to reengineer troubled processes. Managed a department budget of $6 million. Prescribed solutions that provided quick ROI for maximum revenue productivity, service optimization, and system flexibility. Responsibility for the development and support of the Fault Management Centre (FMC) and Service Operation Centre (SOC), ensuring the delivery of high-quality service and that the business needs for the LIME Caribbean market are met, in alignment with the Business and Customer satisfaction targets, delivering competitive advantage via the improvement of end-to-end fault management performance.

• Led multi-functional technology teams and key contributor to the Project Governance Board.
• Provided business analysis for enterprise customer projects of that included requirements, success criteria, milestones, Key Performance indicators (KPIs).
• Developed the Business Continuity and Disaster Recovery Plan for Enterprise, Government and Corporate businesses.

• Direct activities for service provision, restoration and maintenance of all corporate business services in Barbados - developed business cases, mitigated risks, and managed forecasting, operations, and budgets.
• Strategic planning of Voice and Data CPE deployment and maintenance
• Customer design and development for the SMEs and Corporate markets
• Budgetary responsibilities of an estimated $10 mil USD

Manage all outside planning, forecasting, and business case management for outside plant and corporate/enterprise projects—a $ 20 mil USD budget. Managed projects with varying levels of complexity and identified and mitigated potential risks; developed requirements, managed change control, and tracked schedules and cost performance while ensuring departmental activities aligned with business objectives.

• Strategic planning of outside plant network. Developed the fibre to the home (FTTH) and fibre to the curb (FTTC) concept for Barbados.
• Construction of outside plant infrastructure across Barbados
• Preventative and corrective maintenance of cable (overhead and underground) infrastructure.
• Customer design and development for the SMEs, Corporate and Government markets

Manage all technical and project requirements, which include: authoring business cases for core telecommunications equipment and infrastructure, review plans, schedule, resources and engineering documents. In addition, communicate any changes to assigned projects to installation supervisor to ensure necessary resources will be available once deployment commences. Also, communicate the changes to engineering, implementation, and any internal resources that need to plan accordingly in response to these changes.

• Engineering and project prime for the local Multiprotocol Label Switching (MPLS) and Broadband in Barbados.
• Supervise activities of staff engaged in engineering, repair, operations and maintenance, and installation of telecommunication equipment.
• Work with development and engineering teams to critical trouble ticket, implemented new network remotely, install hardware and software applications, upgrade software patches/migrate when new software release and ensuring compliance with Cable & Wireless broadband meet quality standards.
• Monitoring to ensure project milestones are on schedule, coordinating resources with its task,directing and assisting resolution for various issues associated to the project.