Anthony Maynard
Bridgetown,Christ Church
Summary
Highly-motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Specializes in conflict resolution, operational management, and enhancing customer satisfaction. Excels in communication, leadership, and problem-solving to deliver exceptional interactional experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Services Supervisor
Ocean Hotels
Bridgetown
10.2022 - Current
- Ensured smooth operations of guest services by supervising staff, responding to inquiries, and resolving issues.
- Monitored daily performance of staff members and provided feedback on areas for improvement.
- Provided training and guidance to all team members in customer service best practices, policies, and procedures.
- Maintained accurate records of visitor data including contact details, room assignments, payment information.
- Handled escalated customer complaints and disputes professionally and within company guidelines.
- Organized weekly team meetings to discuss current issues or changes in the department's processes.
- Developed strategies to improve quality of service and enhance customer satisfaction levels.
- Well versed in the use of Microsoft Suite (MS Excel and Word).
- Analyzed operational trends and recommended solutions for improving efficiency levels.
- Writing reports regarding the development and progress of the department.
Sales Assistant
Harris Paints Ltd
BridgeTown
01.2022 - 10.2022
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Informed customers about current promotions and discounts.
- Assisted customers with returns, exchanges and refunds.
- Replenished merchandise on shelves as needed throughout the day.
Education
Bachelor of Science - Bsc Sociology With Criminology
University Of The West Indies
Cave Hill Barbados 10-2025
High School Diploma -
The Lodge School
St John Barbados 06-2019
CAPE - Caribbean History, Sociology, Communication
The Lodge School
St. John Barbados 06-2019
Skills
- Generating Reports
- Strategic Planning
- Team Training
- Resolving disputes
- Improving processes
- Exceptional communication
- Strong leadership
- Policy Enforcement
- Conflict Management
- Operations Management
Affiliations
- I love to work out
- Read
- sport shooting
- play basketball
Languages
English
First Language
Spanish
Elementary (A2)
A2
Certification
- Certified First aider
- valid light Good Driver License
References
References available upon request.
Timeline
Guest Services Supervisor
Ocean Hotels
10.2022 - Current
Sales Assistant
Harris Paints Ltd
01.2022 - 10.2022
- Certified First aider
- valid light Good Driver License
Bachelor of Science - Bsc Sociology With Criminology
University Of The West Indies
High School Diploma -
The Lodge School
CAPE - Caribbean History, Sociology, Communication
The Lodge School
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