Hi, I’m
ANNE-MARIE FERGUS
St. Michael,Barbados
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience in high end establishments, a winning attitude and desire to deliver exceptional customer service. Skilled in staff training and development, general restaurant operations management and special events.
Aspiring to take the next steps, careerwise, as Food & Beverage Manager.
Overview
11
years of professional experience
1
Certification
Work History
Jean & Norma Holder Hospitality InsitituteChrist Church, Barbados
Captain Trainer
09.2024 - Current
Job overview
- Guiding Students in the practical aspect of dining room service
- Provided leadership, guidance and mentorship to students.
- Supervise staff and students in the Golden Apple Cafe.
AF Hospitality ConsultingBridgetown, St. Michael
Principal Consultant
01.2020 - Current
Job overview
- Event Coordinating Services
- Consulted and managed small businesses, focusing on customer service and operational efficiency
- Developed strategic plans for hospitalit projects to enhance client service delivery.
- Coached team members at various properties on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue and to maintain high service standards
- Reviewed and refined operational procedures to optimize client operational performance.
- Led workshops to train staff on best practices in guest engagement techniques.
Local & Co.Speightstown, Barbados
Restaurant Manager
08.2023 - 04.2024
Job overview
- Managed financial records, including balancing cash registers
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Managed daily restaurant operations and ensured compliance with health regulations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue and to maintain high service standards.
- Conducted regular staff meetings to communicate updates and expectations.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
The Cliff RestaurantDerricks, Barbados
Floor Manager
01.2023 - 05.2023
Job overview
- Supervised daily operations and staff performance in high-volume restaurant environment.
- Trained and mentored employees on service standards and procedures.
- Resolved customer complaints by providing prompt and effective solutions.
- Collaborated with kitchen staff to streamline food preparation processes.
- Conducted regular team meetings to communicate goals and enhance service quality.
Cobbler’s CoveSt. James, Barbados
Restaurant Manager
10.2018 - 12.2019
Job overview
- Oversaw daily restaurant operations, including staff management and financial activities
- Ensured compliance with health and safety regulations
- Managed inventory and sourced supplies cost-effectively
Sandals BarbadosSt. Lawrence Gap, Barbados
Restaurant Supervisor
01.2015 - 09.2018
Job overview
- Trained and supervised restaurant staff
- Conducted departmental meetings and managed schedules
- Ensured high standards of food service and cleanliness
Education
University of the West Indies
Bachelor of Science from Hotel Management
Barbados Community College
Associate of Science from Culinary Arts
Skills
- Innovative
- Performance Reviews
- Point of Sales (POS) System Operations
- Inventory Management
- Service Oriented
- Results Oriented
- Team Building & Management
- Operational Efficiency
- Training & Development
- Financial Management
- Customer experience
- Strategic planning
- Effective communication
- Service delivery management
- Allergy management
- Menu development
- Recruitment and hiring
Certification
- Certified Hospitality Department Trainer, American Hotel & Lodging Educational Institute
- Certificate in Leadership and Development, American Hotel & Lodging Educational Institute
- Certificate of Achievement in Event Planning, UWI Open Campus
Professional Attributes
- Strong interpersonal and communication skills
- Effective planning, problem-solving and decision-making
- Attention to detail
- Organizational and time management skills
- Exemplary guest service skill
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Captain Trainer
Jean & Norma Holder Hospitality Insititute
09.2024 - Current
Restaurant Manager
Local & Co.
08.2023 - 04.2024
Floor Manager
The Cliff Restaurant
01.2023 - 05.2023
Principal Consultant
AF Hospitality Consulting
01.2020 - Current
Restaurant Manager
Cobbler’s Cove
10.2018 - 12.2019
Restaurant Supervisor
Sandals Barbados
01.2015 - 09.2018
University of the West Indies
Bachelor of Science from Hotel Management
01/2011
Barbados Community College
Associate of Science from Culinary Arts
01/2004
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