Anisha Haynes
Summary
Experienced result-oriented management professional with three years experience in supervising in the food and beverage environment. An all rounder who is knowledgeable in many different business fields such as management, accounting and marketing. A highly motivated individual who is organized, passionate and initiates excellent customer service standards through the development of proactive relationships in the work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Beach View Barbados
10.2022 - Current
- Oversee day to day operations of hotel in relation to housekeeping, maintenance, security and reception.
- Evaluated and promptly resolved lodging facility operational issues.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Handle guest requests, queries and complaints in a timely manner.
- Ensure successful functioning of day to day operations of hotel.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Restocked room supplies.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
- Adhered to safety protocols by enforcing proper equipment usage.
- Adhere directives of management for efficient hotel operations.
Hostess
Radisson Aquatica Resort Barbados
05.2013 - 04.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Organize seating charts for dining periods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and transfer orders to in room dining by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Completed daily side work and opening and closing duties without fail.
Room Service Coordinator
Radisson Aquatica Resort Barbados
12.2018 - 04.2022
- Establish standards for room service that was efficient and effective for successful service delivery such as, sequence of service, presentation and care of equipment.
- Enhancing in room dining experience for excellent customer service, consistent quality and service for guests.
- Inform team members of all information to successfully execute tasks required of them from F&B.
- Supervise, manage and delegated tasks to team members appropriately and professionally.
- Telephone etiquette
- Managed guests' complaints and resolved issues in timely manner.
- Operated MICROS software for cashier duties and bill entering and to track sales for report generation,
- Ensuring all brand standards required are executed successfully.
- Successfully managed room service department.
- Ensured efficient delivery of room service by personnel.
- Record daily and monthly inventory levels.
- Enforce Food Handling guidelines .
- Up sell menu items and record preferences of repeat customers and any allergies.
- Record feedback and recommendation from customers to improve and enhance menu items and overall room service delivery.
Food and Beverage Server
Radisson Aquatica Resort
05.2013 - 12.2018
- Meet and greeted guests warmly to foster welcoming environment
- Present menus, take food/beverage orders accurately.
- Maintained up-to-date knowledge of menu options, specialties, and menu deviations to accurately relay information to guests.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Remained focused, calm and professional during peak rush hours.
- Adhered to health and safety standards while handling food and beverages.
- Worked closely and successfully with kitchen staff and management to maximize customer satisfaction.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Used point-of-sale systems and completed end-of-shift paperwork accurately.
- Addressed and handled customer complaints in polite and professional manner.
Education
Bachelor of Science - Management Science
The University The West Indies Cave Hill Campus
Cave Hill Wanstead, Barbados10.2016
Skills
- Expert in fast pace environment
- Excellent Customer service
- Supervisory
- Excellent communication and interpersonal skills
- Time management and organization skills
- Attention to Detail
- Team player
- Analytical and Problem solving
- Dependable and Responsible
- Decision-Making
Accomplishments
- Successfully establishing the In Room Dining Department
- Radisson Inspection In room Dining Award - April 2019 Awarded certificate of excellence for Radisson Brand Standard inspection Room Service.
Certification
- Effective Communication Skills for the Workplace 2022-07
- Occupational Health and Safety Protocols 2021-02
- Quickbooks Introduction and Advanced
Timeline
Operations Supervisor
Beach View Barbados
10.2022 - Current
Room Service Coordinator
Radisson Aquatica Resort Barbados
12.2018 - 04.2022
Hostess
Radisson Aquatica Resort Barbados
05.2013 - 04.2022
Food and Beverage Server
Radisson Aquatica Resort
05.2013 - 12.2018
Bachelor of Science - Management Science
The University The West Indies Cave Hill Campus
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