Amber Cumberbatch
Summary
Dedicated and positive minded individual who is
very versatile and always eager to contribute to a dynamic team.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Claims Broker
Sentry Insurance Brokers
09.2017 - 11.2024
- Resolved claim disputes through mediation and negotiation, minimizing the need for litigation.
- Performed special projects upon request from management; completed tasks efficiently while meeting deadlines.
- Participated in training and mentoring of new claims brokers, sharing knowledge and expertise.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Analyzed and determined fault in auto accidents based on evidence and applicable laws.
Claims Officer
Consumers’ Guarantee Insurance Company Ltd C.G.I
01.2008 - 01.2017
- Communicated regularly with customers throughout the claims process via email, telephone, or other methods of communication.
- Investigated customer claims and collected evidence, such as medical records, photos, police reports.
- Determined liability, compensability, and benefits due on each claim.
- Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
- Maintained accurate records of all claims processed and updated case management software accordingly.
Human Resources Assistant
Consumers' Guarantee Insurance Co. Ltd- CGI
01.2010 - 01.2014
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Enforced HR policies and advised employees on labor regulations and company procedures.
- Organized company-wide events, including annual parties..
- Maintained accurate records of employee information such as, performance reviews, benefits, leaves of absence.
- Processed paperwork related to grievances, performance evaluations, classifications and employee leaves of absence.
- Compiled reports related to personnel activities, such as attendance.
- Managed inventory and supplies to ensure materials were available when needed.
Bank Teller
RBTT
06.2007 - 06.2008
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Responded and assisted customers with account inquiries and updates.
- Performed cash handling duties including counting currency, coins and checks.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
Customer Service Associate
JC Penny Home Store, USA
, USA
01.2006 - 04.2007
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Performed additional duties as assigned by management team.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Athletics Student Worker
Missouri State University, USA
, USA
01.2000 - 01.2005
- Assisted with the setup and breakdown of athletic events, including setting up chairs, tables, and other equipment.
- Attended weekly staff meetings to discuss current issues within the program.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Camp Counselor
Sunbeam Camp
06.1996 - 08.1998
- Coordinated and led group activities for campers and counselors.
- Communicated regularly with parents regarding their child's progress at camp.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Promoted team building exercises such as trust falls, scavenger hunts, and ropes courses.
- Facilitated group discussions and reflections, helping campers articulate their experiences and learn from one another.
Education
Bachelor of Science - Human Resources Management
Missouri State University
USA05-2005
Combermere School
06-2000
Charles F Broome Primary School
01.1993
Skills
- Active listener
- Effective communication: written and verbal
- Organizing and planning
- Positive attitude
- Time-management
- Team collaboration
- Computer skills- Microsoft Office
- Solutions oriented
- Work-flow management
- Calm and patient demeanor
- Child development interests
- Creative
- Mentorship
Affiliations
- Barbados National Record holder in the 100m - Year 2002
- Track & Field scholarship awardee - Missouri State University (MSU)
- Honor Roll at MSU - 2001, 2002
- Carifta athlete - Track & Field - 1996, 1997
- AAB technical officiating officer
- Parent volunteer - assist head coach with training of athletes for NAPSAC, also active in other school activities.
- Coached and prepared athletes for NAPSAC- Private School - 2023, 2024.
- Active and interested in initiatives that can help children be successful - both in and outside of the classroom.
Certification
- Track & Field Announcing and Event Presentation
- Law for Human Resource Practitioner
- CPR & First Aid
Timeline
Claims Broker
Sentry Insurance Brokers
09.2017 - 11.2024
Human Resources Assistant
Consumers' Guarantee Insurance Co. Ltd- CGI
01.2010 - 01.2014
Claims Officer
Consumers’ Guarantee Insurance Company Ltd C.G.I
01.2008 - 01.2017
Bank Teller
RBTT
06.2007 - 06.2008
Customer Service Associate
JC Penny Home Store, USA
01.2006 - 04.2007
Athletics Student Worker
Missouri State University, USA
01.2000 - 01.2005
Camp Counselor
Sunbeam Camp
06.1996 - 08.1998
Bachelor of Science - Human Resources Management
Missouri State University
Combermere School
Charles F Broome Primary School