Alicia L Lloyd
Bottom Bay, St Phillip,00
Summary
A dynamic, young professional with over 10 years in office administration, marketing & client relations. Possesses an entrepreneurial spirit and has the ability to work in a team or independently to help achieve project goals. Passionate about Sales and Marketing and helping businesses grow.
LinkedIn: www.linkedin.com/in/alicia-lloyd-b5869777
Overview
6
6
years of professional experience
Work History
Sales Development Manager
CipherBC
Remote, Dubai
06.2024 - Current
- Developed and implemented sales strategies to improve customer acquisition, retention, and profitability.
- Identified new markets for product expansion and growth opportunities.
- Conducted market research on potential customers, competitors, and industry trends.
- Created and maintained relationships with key clients by providing excellent service and support.
- Negotiated contracts with vendors to secure competitive pricing for products and services offered.
- Collaborated with marketing team to develop promotional materials such as brochures, flyers, and advertisements for trade shows.
- Assessed customer feedback to make improvements in product offerings or services provided.
- Participated in weekly meetings with other departments to discuss strategies related to sales development initiatives.
- Set up systems that track leads from initial contact through close of sale.
Business Development / Partnerships Associate
Cointelegraph
New York, United States Remote
03.2022 - 06.2024
- Accomplished Business Development Representative offering expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases hard sales numbers.
- Improved marketing plans and sales strategies processes to maximize business development.
- Stayed current on company products and services to provide top-notch expertise to customers.
- Created and improved business pipeline using cold and warm techniques and generated sales and exposure by providing relevant product information.
- Cultivated and developed portfolio of clientele, securing strong base of loyal business relationships to promote company growth objectives and consistently attain personal sales goals.
- Meeting and exceeding sales quotas as a result of the sale of complex deals
- Worked a full sales cycle, including researching, prospecting, outreach, pitching, negotiating, and closing deals
Saas Product Support Specialist
Viral Nation
Remote
12.2022 - 06.2024
- Documented all customer interactions in the help desk ticketing system.
- Managed client accounts through regular follow-up activities.
- Researched and identified solutions to customer inquiries and escalated unresolved issues to appropriate team members.
- Developed strategies for improving overall customer satisfaction ratings.
- Generated reports detailing customer service metrics such as response times, resolution rates.
- Created knowledge base articles for common customer inquiries.
- Managed a team responsible for completing weekly customer reports for high-profile clients including Insta Cart, Survey Monkey, and Canada Dry.
- Addressed customer complaints promptly and professionally.
Accounts Clerk
The Barbados Port Inc
06.2018 - 02.2022
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
- Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
- Worked closely with internal teams to resolve customer billing and payment issues.
- Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
Education
Bachelor of Arts - Marketing Management
Edinburgh Napier University
10.2023
Barbados Institute of Management And Productivity
12.2019
Skills
- Social Media Management
- Social Media Advertising
- Strategic Partnerships
- Email Marketing (Mail Chimp)
- Customer relationship management
- Strategic account development and management
- Lead development
- Time Management
- Problem Solving
- Client Relations
- Web 3
- Blockchain
- Apolloio
- Intercom
Core Competencies
- Strong Communication Skills
- Project Management
- Client Relations
- Strong Attention for Detail
- Marketing Research & Strategy
- Team support & Collaboration
Interests
Singing, Music, Ad creation for my business and others, Gym, Networking, Cooking, Singing
Timeline
Sales Development Manager
CipherBC
06.2024 - Current
Saas Product Support Specialist
Viral Nation
12.2022 - 06.2024
Business Development / Partnerships Associate
Cointelegraph
03.2022 - 06.2024
Accounts Clerk
The Barbados Port Inc
06.2018 - 02.2022
Bachelor of Arts - Marketing Management
Edinburgh Napier University
Barbados Institute of Management And Productivity
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