Alexander Hinds
St. Lucy,Barbados
Summary
Extremely motivated and adaptable worker with extensive experience in customer service, hospitality, and booking room management. Currently enrolled in UWI Cavehill's Psychology with Management program. A seasoned professional with a proven track record of performance in a range of restaurant-related roles, including host, waiter, and cashier.
As the book room manager, successfully monitored daily operations, adopted efficiency measures, and mentored workers to improve their performance. Great customer service skills at Glacial Ice resulted from the demonstrated ability to manage customer concerns and coordinate orders regionally to ensure customers received goods on schedule.
With strong interpersonal and communication skills, exceptional organizational abilities, and excitement for providing quality service, well-suited to contribute to any organization. Achievement is gained through perseverance, inventiveness, and commitment to perfection.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Glacial Ice Barbados Ltd
07.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Responded approximately 60–80 customer requests for products, services, and company information daily via calls, emails, or online chat.
- Devised, planned, and organized orders based on geographical location.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Commercial Truck Driver
LaSam Freighting
04.2021 - Current
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Demonstrated commitment to safety regulations by consistently updating knowledge on changes in legislation, policies, or guidelines affecting trucking operations.
- Coordinated effectively with shippers, receivers, brokers, or other relevant stakeholders to ensure smooth logistics handling during each trip.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Collaborated with dispatchers to optimize routes, addressing any issues or delays promptly for maximum efficiency.
- Secure loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Obtained receipts or signatures for delivered goods and collected payment for services when required
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Assisted with loading and unloading of cargo when necessary, using proper equipment and techniques to maintain safety standards at all times.
Host/Waiter/Cashier
Tapas Restaurant
03.2022 - 07.2023
- ersatile team member at Tapas Restaurant, I have undertaken various roles to ensure a seamless dining experience for guests
- I have excelled in the following responsibilities:
- Host: - Greet and welcome guests, creating a friendly and inviting atmosphere. - Manage reservations, both over the phone and through online platforms. - Assist guests with seating arrangements, taking into consideration their preferences and the restaurant's capacity. - Provide excellent customer service by promptly addressing inquiries, concerns, and special requests. - Maintain a clean and organized lobby area, ensuring it is presentable for incoming guests. - Collaborate with the waitstaff to optimize table turnover and provide a smooth dining flow. - Coordinate with the kitchen and waitstaff to ensure accurate and timely delivery of food orders. - Process payments and handle cash transactions accurately and efficiently.
- Waiter: - Provide attentive and personalized service to guests throughout their dining experience. - Present menus, offer recommendations and provide detailed information about food and beverage options. - Take and accurately relay orders to the kitchen staff, accommodating special requests and dietary restrictions. - Serve food and beverages promptly and professionally, adhering to the restaurant's quality standards. - Monitor tables and promptly address any additional needs or requests from guests. - Clear and reset tables efficiently, ensuring incoming guests a clean and comfortable environment. - Collaborate with the host to manage table turnover and optimize seating arrangements.
- Cashier: - Operate the cash register and accurately process transactions, including cash, credit cards, and other payment methods. - Provide accurate and detailed receipts to guests and handle any necessary change. - Maintain a balanced cash drawer and ensure accuracy in cash handling procedures. - Handle guest inquiries regarding menu items, prices, and billing concerns. - Collaborate with the waitstaff to reconcile orders and payments accurately. - Assist with closing duties, such as reconciling cash and preparing the register for the next shift.
Book Room Manager
The Lodge School
06.2021 - 09.2021
- As the Book Room Manager at The Lodge School, I successfully oversaw the daily operations of the book room and effectively managed a team
- My responsibilities included: - Planning and executing daily activities within the book room, ensuring a smooth workflow and efficient service to students and faculty. - Developing and implementing strategies to improve bookroom operations, such as streamlining book distribution processes and enhancing customer satisfaction. - Creating work schedules and assigning tasks to book room staff, ensuring adequate coverage during peak periods. - Providing guidance and instruction to team leaders and senior staff members, fostering a collaborative and supportive work environment. - Responding to and resolving any issues or concerns raised by students, parents, or staff, promptly addressing their needs and providing solutions. - Conducting regular inventory checks to maintain accurate records of book stock, ensuring the availability of required textbooks and resources. - Collaborating with school administrators, teachers, and other stakeholders to understand their specific book requirements and provide appropriate support. - Training and mentoring new book room staff members, ensuring their understanding of book room policies and procedures. - Regularly reviewing book room policies and procedures to ensure compliance with school guidelines and industry best practices. - Collaborating with vendors and suppliers to source required books and materials, negotiating favorable terms and ensuring timely delivery. - Contributing to the overall development of the book room by suggesting innovative ideas for improvement and participating in relevant training and professional development opportunities.
- By effectively managing the book room operations, fostering strong relationships with students, parents, and staff, and implementing efficient processes, I contributed to the smooth functioning of the book room and supported the academic success of the school community.
Education
Bachelor of Science - Psychology With Management
University of The West Indies, Cavehill Campus
St. Michael 09.2025
High School Diploma -
The Lodge School
Society, St. John09.2021
Skills
Valid heavy-duty license
Organizational Efficiency
Superior interpersonal skills
Written and interpersonal communication
Computer Proficiency
Critical Thinking
Money handling abilities
Customer Service
Problem-solving abilities
Data Entry
Sales expertise
Customer Relations
Personal Information
Hobbies: Football, Travelling, Food, Culture, Music
Timeline
Customer Service Representative
Glacial Ice Barbados Ltd
07.2023 - Current
Host/Waiter/Cashier
Tapas Restaurant
03.2022 - 07.2023
Book Room Manager
The Lodge School
06.2021 - 09.2021
Commercial Truck Driver
LaSam Freighting
04.2021 - Current
Bachelor of Science - Psychology With Management
University of The West Indies, Cavehill Campus
High School Diploma -
The Lodge School
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