Alan Marshall
Cane Garden Park,Saint Thomas
Summary
Experienced Information Technology Manager well-versed in infrastructure, business operation strategy and daily operations management. Forward-thinking and strategic leader with 20+ years of experience in insurance, tourism and retail industries.
Recognized for cost-effective system improvements, operational streamlining and positive leadership style.
Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Works actively with management to develop cost-benefit analyses and set objectives for system maintenance and upgrades. Stays up-to-date on latest security regulations and protocols to execute effective measures for sustaining privacy and operational integrity.
Veteran, knowledgeable IT Manager with over 20 years overseeing technology deployment and maintenance.
Detail-oriented team player with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy.
Proven leader in directing operations, maintenance and support of complex systems.
Dedicated to customer satisfaction with focused delivery of technical solutions.
Proven leader in directing operations, maintenance and support of complex systems.
Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations.
Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
33
33
years of professional experience
Work History
Business Applications Lead
Inchcape Caribbean
04.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
IT Manager
Simpson Motors Limited
05.2005 - 03.2021
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Oversaw IT department operations and training.
- Oversaw daily performance of computer systems and business applications and immediately responded to any issues to keep applications up and running.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
IT Manager
Almond Resorts Inc
07.2003 - 07.2004
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
IT Systems Administrator
Trident Insurance Company Limited
01.1996 - 06.2003
- Diagnosed and resolved hardware and software issues.
- Monitored networks and network devices to resolve technical problems quickly.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Planned and implemented upgrades to system hardware and software.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Installed and configured network printers and other peripheral devices.
- Evaluated software products to determine compatibility with existing systems.
- Identified and resolved network congestion issues and bottlenecks.
- Developed and documented network policies, procedures and standards.
Systems Administrator
Blades & Williams Insurance
09.1994 - 12.1995
- Delivered Tier 1 and Tier 2 support for problem identification, diagnosis and issue resolution.
- Performed software installations and upgrades to UNIX, IBM OS2 and Windows operating systems.
- Attended meetings to deliver status reports to key stakeholders.
- Configured and tested Windows Server operating systems with roles features.
- Created nightly jobs for database backups.
- Diagnosed and resolved hardware and software issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Installed and configured network printers and other peripheral devices.
- Monitored networks and network devices to resolve technical problems quickly.
- Diagnosed and executed resolution for network and server issues.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
MIS Consultant
Coopers & Lybrand
07.1990 - 07.1994
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Analyzed problematic areas to provide recommendations and solutions.
- Supported clients with business analysis, documentation, and data modeling.
Education
Bachelor of Science - Computer Science (Minor in Accounting)
07.1990
Skills
- Leading Projects
- Business Application Testing
- Business Intelligence Data Modeling
- Business Operations
- Mission Critical Applications
Timeline
Business Applications Lead - Inchcape Caribbean
04.2021 - Current
IT Manager - Simpson Motors Limited
05.2005 - 03.2021
IT Manager - Almond Resorts Inc
07.2003 - 07.2004
IT Systems Administrator - Trident Insurance Company Limited
01.1996 - 06.2003
Systems Administrator - Blades & Williams Insurance
09.1994 - 12.1995
MIS Consultant - Coopers & Lybrand
07.1990 - 07.1994
University of The West Indies - Bachelor of Science, Computer Science (Minor in Accounting)
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