ALA' ALAMLEH
SAINT MICHAEL
Summary
Professional with experience in business leadership and management, prepared for this role. Strong focus on team collaboration and achieving results. Skilled in strategic planning, financial oversight, and operational efficiency. Reliable and adaptable to changing needs, ensuring consistent performance and growth.
Overview
8
8
years of professional experience
Work History
Business Owner
Pineapple Fresh Fillings
2024.04 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Negotiated favorable terms with suppliers, improving profit margins without compromising on quality.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
Manager
Second Step Inc
2022.12 - 2024.05
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Branch Manager
NEW YORK CASA CENTRO
2019.06 - 2020.03
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Manager
AMERICAN HOME AND BEAUTY CENTER
2017.01 - 2019.05
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
BBA - Business Administration
Philadelphia Unversity
Jordan2016-07
Skills
- Customer service
- Attention to detail
- Driven and determined
- Team collaboration and leadership
- Business development
- Business administration
- Issue resolution
- Social media marketing
- Sales development
- Negotiation
- Quality assurance
- New business development
Languages
Arabic
Native language
English
Advanced
C1
Spanish
Beginner
A1
Timeline
Business Owner
Pineapple Fresh Fillings
2024.04 - Current
Manager
Second Step Inc
2022.12 - 2024.05
Branch Manager
NEW YORK CASA CENTRO
2019.06 - 2020.03
Manager
AMERICAN HOME AND BEAUTY CENTER
2017.01 - 2019.05
BBA - Business Administration
Philadelphia Unversity