Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Akeem A. Wiggins

Black Rock

Overview

11
11
years of professional experience
1
1
Certification

Work History

Head Wine Sommelier

QP Bistro
09.2023 - 02.2025
  • Inventory & purchasing of wines & spirits
  • Implemented new promotional strategies, dramatically increasing business.
  • Coordinated wine selection and restocking for cellar with over 100 bottles.
  • Leveraged personal connections within the industry to secure exclusive allocations of sought-after wines, enhancing the establishment''s reputation for its wine offerings.
  • Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
  • Conducted regular staff training sessions on wine knowledge, enabling team members to provide excellent service to guests.

Wine Sommelier/Waiter

Ocean Two Beach Club & Spa
02.2022 - 08.2023
  • Provided exceptional customer service by promptly addressing any issues or concerns regarding wine choices, ensuring a memorable dining experience.
  • Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
  • Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
  • Elevated guest experience by creating informative and visually appealing wine menus that highlighted key tasting notes and pairing suggestions.
  • Inventoried bar supplies regularly to quickly identify supply shortages and detect problems such as theft.
  • Managed wine inventory efficiently, ensuring proper storage conditions and rotation to maintain quality.

Server

Sandals Barbados
07.2021 - 02.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Wine waiter

The Cliff Restaurant
10.2018 - 03.2020
  • Enhanced customer experiences by providing personalized wine recommendations based on individual preferences and meal choices.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Collected payment for food and drinks served, balanced cash receipts.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Store Supervisory

Wine World Inc.
09.2013 - 03.2018
  • Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
  • Answered questions about store policies and addressed customer concerns.
  • Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
  • Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.


Education

High School Diploma -

Coleridge & Parry
Ashton Hall St.Peter
05-2007

Skills

  • Wine stock control
  • Wine selection expertise
  • Upselling techniques
  • Wine quality assurance

Certification

2019 - International Bar & Restaurant Service, Barbados Vocational Training Board Bar & Restaurant International Service


2017 - National Initiative for Service Excellence Inc. (NISE) Customer Service -Face to face skills, internal and external customer relations, professionalism, workplace code of conduct, managing dress code procedures


2016 - Wine & Spirit Education Trust Limited (WSET) WSET Level 2 Award in Wine and Spirit QCF – Pass with Merit


2010 - Samuel Jackman Prescod Polytechnic (SJPP) Basic Computer Maintenance -Software utilities, computer awareness, communication skills, small business management


2002 - 2007 - The Coleridge & Perry School, CXC (Caribbean Examinations Council) Mathematics, Principles of Business, Information Technology, History, Social Studies







Additional Information

Reference:


Mr. Curtis Cave - (Attorney-at-law)

Blackstone Law Company Galveston House Strathclyde

St. Michael

Tel: 1246 254-9525

Email: curtiscave2712@gmail.com

Timeline

Head Wine Sommelier

QP Bistro
09.2023 - 02.2025

Wine Sommelier/Waiter

Ocean Two Beach Club & Spa
02.2022 - 08.2023

Server

Sandals Barbados
07.2021 - 02.2022

Wine waiter

The Cliff Restaurant
10.2018 - 03.2020

Store Supervisory

Wine World Inc.
09.2013 - 03.2018

High School Diploma -

Coleridge & Parry

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Akeem A. Wiggins