Aisha Laws
Christ Church
Summary
I am a hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated over ten years of performance. Skilled at drafting reports and business correspondence, managing mail and updating spreadsheets. I possess exceptional communication and leadership skills with expertise in levering technology to gauge optimal efficiency and productivity.
Overview
2026
2026
years of professional experience
Work History
Administrative Assistant/Assistant to Operations Manager
Going Places Travel
Bridgetown
- Performed Administrative/Secretarial duties for Head Office all local branches (Sunset Crest, Sheraton, Independence Square) and regional offices (Antigua, St
- Lucia, St
- Vincent and Dominica)
- MoneyGram Agent
- Reception Duties (Greeting and escorting clients), managing and channelling all incoming calls
- Scheduling and taking minutes for all meetings
- Ordering and maintaining of stationery for all branches
- Recording and of minutes for all meetings
- Accurately updating and maintaining staff attendance and vacation requests
- Custodian of all personnel files
- Preparation of all job letters
- Ordering, and coordination of staff uniform orders for further distribution to all members of staff
- Liaising with third party service providers
Accounts/Office Clerk (Barbados Community College Job Attachment)
A.S. Brydens
St. Michael
01.2001
Administrative Assistant
The Barbados Agency for Micro Enterprise Development Ltd. (FundAccess)
Bridgetown
04.2022 - Current
- Perform receptionist duties which involve answering the telephone, recording and passing on messages in a timely manner, and receiving visitors to the office
- Receive, record, sort, file, route and circulate incoming mail and dispatch outgoing mail in a timely manner
- Perform the duties of Cashier and account for all loan payments made to the Company
- Accurately Email client bank and Surepay Receipts
- Prepare legal documents (and all other requisite documents) and take necessary follow-up action thereon
- This would include the drafting, editing and publishing of the following:
- Bill of Sales (security Verifications)
- Notices of Satisfaction
- Repaid Loan Letter
- Delinquency Letters
- Affix stamps on legal documents (ensure accurate calculator of stamp duty)
- Collect and collate statistical data on the company
- Provide administrative support to all departments as required, which entails but is not limited to the following:
- Timely execution of assignments in support of collection of past due accounts
- Update approved and rejected loans on submission by Project Development Officers
- Ensure that problems with equipment and fixtures, excluding computer equipment are reported and fixed in a timely manner
- Liaise with the providers of ancillary and other maintenance service providers
- Purchase stationery and office supplies
- Type minutes, reports and other general correspondence and operate the various office machines
- Assist in maintaining the company’s filing system and provide files to officers and photocopying of documents as required
- Assist with the marketing and outreach programmes of the Company
- Assist in maintaining acceptable levels of portfolio performance
Administrative Assistant
FundAccess
"City Building", Pinfold Street, St. Michael
03.2022 - Current
- Answering multi-line phone system, routing calls, documenting messages for staff and greeting visitors.
- Maintaining confidential information by adhering to strict privacy policies and up keeping secure filing systems.
- Preparation of all legal documents: Bill of Sales, Guarantees, Notices of Satisfaction, Promissory Notes
- Facilitating signing of Legal Documents if so required
- Calculation of Stamp Duty for requisite legal documents
- Preparation of delinquency Letters
- Performing cashier duties
- Distribution of SurePay and Bank receipts to clients
- Delivering excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensuring accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinate office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained inventory of office supplies and placed orders.
- Preparation and updating of monthly statistical and board meeting documents.
Customer Service Representative & Cashier (Independent Contractor)
Standard Distribution & Sales (BDS) Ltd
St. Michael
11.2019 - Current
- Respond to the needs of customers in an alert, pleasant and courteous manner, providing information about goods and services
- Gather specific information to determine eligibility of potential customers for Hire Purchase arrangements and submit contract to Management for review approval
- Complete the sale in the appropriate manner and complete fully and accurately delivery instruction
- Ensure price tags are updated and displayed on products in assigned area, and that stock sheets are completed in a timely manner and accurately for assigned area
- Attend to customer queries over the telephone concerning items on sale i.e
- Availability, price, etc
- And follow up as necessary
- Maintain a clean, attractive and orderly display of products in assigned areas
- Record customers’ complaints and/or suggestions and notify the Store Supervisor or Assistant Store Manager on a daily basis
- Continually update your product knowledge through research and attending sales/product training programs
- Participate in stock counts as directed
- Receive payments by cash, cheque, credit cards, vouchers or automatic debits and issue receipts, refunds, credits or change due to customers
- Make goods receipts/transfer in for all stock transactions
- Deposit cash at regular intervals in accordance with the Company’s policies and procedures and secure safely all cash and documents not deposited at the end of the day
- Ensure all end of day procedures are completed and given to the Store Supervisor or Assistant Store Manager
- Liaise with persons in the HP Department concerning the closing accounts, account balances etc
- Perform other related duties as may be required by Management
Administrative Assistant
Artemis Law/HAG Management Ltd.
Bridgetown
10.2020 - 03.2022
- Client Support and Interface
- Scheduling Appointments
- Delivery and Collection of items in Bridgetown and The Supreme Court Registry
- Escorting Clients to Registry
- Liaising with third party service providers
- Maintaining office supplies and supervising maintenance of equipment
- Maintaining digital and hard copy master diary
- Maintaining digital and hard copy log books
- Developing and maintaining filing system
- Triggering files for attorneys
- Clearing Fax Machine
- Scanning, Faxing, Copying
- Preparation and distribution of correspondence, forms and basic legal documents
- Preparation and follow up on outstanding invoices and payments
Supervisor and Senior Loans Officer
Travelcash Barbados Limited (subsidiary of GBL)
Bridgetown
01.2015 - 01.2017
- Oversee the day to day loan operations functions, including the process and procedures, documentation, shadow accounting and loan servicing
- Lead and Supervise loan operation staff
- Help Implement functional policies/ procedures and ensure effective quality assurance program
- Ensure compliance with banking laws and regulations related to the lending environment
- Responsible for monitoring and balancing general ledger accounts
- Resolve problems, provide support and ensure excellent customer service to all internal/external stakeholders
- Answer customer questions if so required
- Maintain internal communication with managers and employees
- Maintain employee records; follow up with Human Resources regarding employee requests, e.g vacation, leave of absence
- Conduct performance reviews; prepare disciplinary documentation if required
Commercial Teller - Deposit Processing
Guardsman Barbados Limited
Warrens, St. Michael
01.2013 - 01.2015
- Receive banking centre deposits from armored carriers and balance deposits to the accompanying manifest with 100% accuracy
- Maintain a position of trust and responsibility by keeping all customer business confidential
- Transfer currency to the main vault teller and loose currency to the high-speed sorter following established protocols and controls
- Generate debit and or credit note adjustments for errors in deposits
- Prepare/send documentation to the commercial entity and central bank on counterfeit items
- Process/balance the individual deposits using a desktop currency counter, Inclusive of some data entry of checks and counting of bulk coin with a coin sorter
- Manually post each deposit to the system and produce a detailed manifest at the end of each shift
- Be able to maintain 100% accuracy and work with speed and efficiency for a minimum of twelve hours
- Receive customer and banking center deposits from armored carriers and balance the deposits to the accompanying manifest
- Maintain a position of trust and responsibility by keeping all customer business confidential
- Transfer Fed ready currency to the main vault teller and loose currency to the high-speed sorter following established procedures and controls
- File and/or mail copies of deposit tickets and adjustments to customers
- Prepare/send documentation to the Secret Service on counterfeit items
- Prepare adjustments to customer accounts for errors in deposits
- Responsible for security of assigned cash and transaction documentation
- Process/balance the individual deposits using Compass and a desktop currency counter Includes some data entry of checks and counting of coin by hand or with a coin sorter
Client Service Representative
RBC Royal Bank (Barbados) Ltd
Christ Church
10.2008 - 10.2010
- Maintain a position of trust and responsibility by keeping all customer business confidential
- Provide a high level of customer service, offering answers and assistance
- Accurately and efficiently handle transactions for customers, including cheque cashing, deposits, withdrawals, local and foreign wire transfers, loan payments, bank drafts, opening and closing of accounts
- Accompanying clients to safety deposit boxes
- Buying and selling of foreign cash and other negotiable instruments
- Load ABMS and CDUS while ensure accurate cash levels are maintained within and after hours (if so required)
- Pin client debit and credit cards
- Fill in for Central teller when required
- Reconcile cash drawers at the end of shift, count and package coins and currency
- Actively marketing and selling of all banking products
Travel Consultant
Cosburn Tours and Travel
St. James
12.2005 - 05.2006
- Coordinated reservations and bookings for air/sea travel and hotel accommodation
- Compiled and calculated competitive travel packages for groups
- Performed occasional air/seaport meet and greet
- Represented the company at various conventions and trade shows
Education
Associate of Arts - Paralegal Studies
The Barbados Community College
"Eyrie", Ivy Main Road, St. Michael08-2027
Certificate in Administrative Management -
Barbados Institute of Management and Productivity
01.2022
Associate Degree - Business Studies
Barbados Community College
01.2004
CXC - English Language, English Literature, Geography, Principles of Business, French, Physics, Mathematics
Queen’s College
Husbands, St. James01.2001
Skills
- Proactive
- Self-motivated
- Customer relations
- Customer management
- Interpersonal skills
- Communication skills
- Writing skills
- Organizing abilities
- Coordinating abilities
- Time management
- Adaptability
- Ability to work under pressure
- Deadline management
- Multi-tasking
- Independent work
- Team player
- Supervision
- Training
- Proficient in Microsoft Office Word
- Proficient in Microsoft Excel
- Proficient in SABRE
- Proficient in AMADEUS
- Proficient in Delta Works Point-of-Sale
- Knowledge of Quickbooks
Personal Information
- Hobbies: Reading, Painting, Singing, Listening to Music
- Date of Birth: 09/12/84
- Nationality: Barbadian
Personal Qualities
- Articulate
- Detail oriented
- Focused
Additional Information
TV Host for Keeping It Real – a business-focused television series rebroadcast on YouTube and Instagram. The show, powered by FundAccess, Trust Fund, Sky Mall, and Export Barbados, explores the triumphs and challenges of entrepreneurship through in-depth interviews with business owners. Currently preparing for the launch of Season 2, the series aims to provide valuable insights into the realities of running a business, from both a strategic and personal perspective.
Timeline
Administrative Assistant
The Barbados Agency for Micro Enterprise Development Ltd. (FundAccess)
04.2022 - Current
Administrative Assistant
FundAccess
03.2022 - Current
Administrative Assistant
Artemis Law/HAG Management Ltd.
10.2020 - 03.2022
Customer Service Representative & Cashier (Independent Contractor)
Standard Distribution & Sales (BDS) Ltd
11.2019 - Current
Supervisor and Senior Loans Officer
Travelcash Barbados Limited (subsidiary of GBL)
01.2015 - 01.2017
Commercial Teller - Deposit Processing
Guardsman Barbados Limited
01.2013 - 01.2015
Client Service Representative
RBC Royal Bank (Barbados) Ltd
10.2008 - 10.2010
Travel Consultant
Cosburn Tours and Travel
12.2005 - 05.2006
Accounts/Office Clerk (Barbados Community College Job Attachment)
A.S. Brydens
01.2001
Associate Degree - Business Studies
Barbados Community College
CXC - English Language, English Literature, Geography, Principles of Business, French, Physics, Mathematics
Queen’s College
Administrative Assistant/Assistant to Operations Manager
Going Places Travel
Associate of Arts - Paralegal Studies
The Barbados Community College
Certificate in Administrative Management -
Barbados Institute of Management and Productivity