Summary
Overview
Work History
Education
Skills
Personal Information
Personal Qualities
Additional Information
Timeline
Generic
Aisha Laws

Aisha Laws

Christ Church

Summary

I am a hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated over ten years of performance. Skilled at drafting reports and business correspondence, managing mail and updating spreadsheets. I possess exceptional communication and leadership skills with expertise in levering technology to gauge optimal efficiency and productivity.



Overview

2026
2026
years of professional experience

Work History

Administrative Assistant/Assistant to Operations Manager

Going Places Travel
  • Performed Administrative/Secretarial duties for Head Office all local branches (Sunset Crest, Sheraton, Independence Square) and regional offices (Antigua, St
  • Lucia, St
  • Vincent and Dominica)
  • MoneyGram Agent
  • Reception Duties (Greeting and escorting clients), managing and channelling all incoming calls
  • Scheduling and taking minutes for all meetings
  • Ordering and maintaining of stationery for all branches
  • Recording and of minutes for all meetings
  • Accurately updating and maintaining staff attendance and vacation requests
  • Custodian of all personnel files
  • Preparation of all job letters
  • Ordering, and coordination of staff uniform orders for further distribution to all members of staff
  • Liaising with third party service providers

Accounts/Office Clerk (Barbados Community College Job Attachment)

A.S. Brydens
01.2001

Administrative Assistant

The Barbados Agency for Micro Enterprise Development Ltd. (FundAccess)
04.2022 - Current
  • Perform receptionist duties which involve answering the telephone, recording and passing on messages in a timely manner, and receiving visitors to the office
  • Receive, record, sort, file, route and circulate incoming mail and dispatch outgoing mail in a timely manner
  • Perform the duties of Cashier and account for all loan payments made to the Company
  • Accurately Email client bank and Surepay Receipts
  • Prepare legal documents (and all other requisite documents) and take necessary follow-up action thereon
  • This would include the drafting, editing and publishing of the following:
  • Bill of Sales (security Verifications)
  • Notices of Satisfaction
  • Repaid Loan Letter
  • Delinquency Letters
  • Affix stamps on legal documents (ensure accurate calculator of stamp duty)
  • Collect and collate statistical data on the company
  • Provide administrative support to all departments as required, which entails but is not limited to the following:
  • Timely execution of assignments in support of collection of past due accounts
  • Update approved and rejected loans on submission by Project Development Officers
  • Ensure that problems with equipment and fixtures, excluding computer equipment are reported and fixed in a timely manner
  • Liaise with the providers of ancillary and other maintenance service providers
  • Purchase stationery and office supplies
  • Type minutes, reports and other general correspondence and operate the various office machines
  • Assist in maintaining the company’s filing system and provide files to officers and photocopying of documents as required
  • Assist with the marketing and outreach programmes of the Company
  • Assist in maintaining acceptable levels of portfolio performance

Administrative Assistant

FundAccess
03.2022 - Current
  • Answering multi-line phone system, routing calls, documenting messages for staff and greeting visitors.
  • Maintaining confidential information by adhering to strict privacy policies and up keeping secure filing systems.
  • Preparation of all legal documents: Bill of Sales, Guarantees, Notices of Satisfaction, Promissory Notes
  • Facilitating signing of Legal Documents if so required
  • Calculation of Stamp Duty for requisite legal documents
  • Preparation of delinquency Letters
  • Performing cashier duties
  • Distribution of SurePay and Bank receipts to clients
  • Delivering excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensuring accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinate office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Maintained inventory of office supplies and placed orders.
  • Preparation and updating of monthly statistical and board meeting documents.

Customer Service Representative & Cashier (Independent Contractor)

Standard Distribution & Sales (BDS) Ltd
11.2019 - Current
  • Respond to the needs of customers in an alert, pleasant and courteous manner, providing information about goods and services
  • Gather specific information to determine eligibility of potential customers for Hire Purchase arrangements and submit contract to Management for review approval
  • Complete the sale in the appropriate manner and complete fully and accurately delivery instruction
  • Ensure price tags are updated and displayed on products in assigned area, and that stock sheets are completed in a timely manner and accurately for assigned area
  • Attend to customer queries over the telephone concerning items on sale i.e
  • Availability, price, etc
  • And follow up as necessary
  • Maintain a clean, attractive and orderly display of products in assigned areas
  • Record customers’ complaints and/or suggestions and notify the Store Supervisor or Assistant Store Manager on a daily basis
  • Continually update your product knowledge through research and attending sales/product training programs
  • Participate in stock counts as directed
  • Receive payments by cash, cheque, credit cards, vouchers or automatic debits and issue receipts, refunds, credits or change due to customers
  • Make goods receipts/transfer in for all stock transactions
  • Deposit cash at regular intervals in accordance with the Company’s policies and procedures and secure safely all cash and documents not deposited at the end of the day
  • Ensure all end of day procedures are completed and given to the Store Supervisor or Assistant Store Manager
  • Liaise with persons in the HP Department concerning the closing accounts, account balances etc
  • Perform other related duties as may be required by Management

Administrative Assistant

Artemis Law/HAG Management Ltd.
10.2020 - 03.2022
  • Client Support and Interface
  • Scheduling Appointments
  • Delivery and Collection of items in Bridgetown and The Supreme Court Registry
  • Escorting Clients to Registry
  • Liaising with third party service providers
  • Maintaining office supplies and supervising maintenance of equipment
  • Maintaining digital and hard copy master diary
  • Maintaining digital and hard copy log books
  • Developing and maintaining filing system
  • Triggering files for attorneys
  • Clearing Fax Machine
  • Scanning, Faxing, Copying
  • Preparation and distribution of correspondence, forms and basic legal documents
  • Preparation and follow up on outstanding invoices and payments

Supervisor and Senior Loans Officer

Travelcash Barbados Limited (subsidiary of GBL)
01.2015 - 01.2017
  • Oversee the day to day loan operations functions, including the process and procedures, documentation, shadow accounting and loan servicing
  • Lead and Supervise loan operation staff
  • Help Implement functional policies/ procedures and ensure effective quality assurance program
  • Ensure compliance with banking laws and regulations related to the lending environment
  • Responsible for monitoring and balancing general ledger accounts
  • Resolve problems, provide support and ensure excellent customer service to all internal/external stakeholders
  • Answer customer questions if so required
  • Maintain internal communication with managers and employees
  • Maintain employee records; follow up with Human Resources regarding employee requests, e.g vacation, leave of absence
  • Conduct performance reviews; prepare disciplinary documentation if required

Commercial Teller - Deposit Processing

Guardsman Barbados Limited
01.2013 - 01.2015
  • Receive banking centre deposits from armored carriers and balance deposits to the accompanying manifest with 100% accuracy
  • Maintain a position of trust and responsibility by keeping all customer business confidential
  • Transfer currency to the main vault teller and loose currency to the high-speed sorter following established protocols and controls
  • Generate debit and or credit note adjustments for errors in deposits
  • Prepare/send documentation to the commercial entity and central bank on counterfeit items
  • Process/balance the individual deposits using a desktop currency counter, Inclusive of some data entry of checks and counting of bulk coin with a coin sorter
  • Manually post each deposit to the system and produce a detailed manifest at the end of each shift
  • Be able to maintain 100% accuracy and work with speed and efficiency for a minimum of twelve hours
  • Receive customer and banking center deposits from armored carriers and balance the deposits to the accompanying manifest
  • Maintain a position of trust and responsibility by keeping all customer business confidential
  • Transfer Fed ready currency to the main vault teller and loose currency to the high-speed sorter following established procedures and controls
  • File and/or mail copies of deposit tickets and adjustments to customers
  • Prepare/send documentation to the Secret Service on counterfeit items
  • Prepare adjustments to customer accounts for errors in deposits
  • Responsible for security of assigned cash and transaction documentation
  • Process/balance the individual deposits using Compass and a desktop currency counter Includes some data entry of checks and counting of coin by hand or with a coin sorter

Client Service Representative

RBC Royal Bank (Barbados) Ltd
10.2008 - 10.2010
  • Maintain a position of trust and responsibility by keeping all customer business confidential
  • Provide a high level of customer service, offering answers and assistance
  • Accurately and efficiently handle transactions for customers, including cheque cashing, deposits, withdrawals, local and foreign wire transfers, loan payments, bank drafts, opening and closing of accounts
  • Accompanying clients to safety deposit boxes
  • Buying and selling of foreign cash and other negotiable instruments
  • Load ABMS and CDUS while ensure accurate cash levels are maintained within and after hours (if so required)
  • Pin client debit and credit cards
  • Fill in for Central teller when required
  • Reconcile cash drawers at the end of shift, count and package coins and currency
  • Actively marketing and selling of all banking products

Travel Consultant

Cosburn Tours and Travel
12.2005 - 05.2006
  • Coordinated reservations and bookings for air/sea travel and hotel accommodation
  • Compiled and calculated competitive travel packages for groups
  • Performed occasional air/seaport meet and greet
  • Represented the company at various conventions and trade shows

Education

Associate of Arts - Paralegal Studies

The Barbados Community College
"Eyrie", Ivy Main Road, St. Michael
08-2027

Certificate in Administrative Management -

Barbados Institute of Management and Productivity
01.2022

Associate Degree - Business Studies

Barbados Community College
01.2004

CXC - English Language, English Literature, Geography, Principles of Business, French, Physics, Mathematics

Queen’s College
Husbands, St. James
01.2001

Skills

  • Proactive
  • Self-motivated
  • Customer relations
  • Customer management
  • Interpersonal skills
  • Communication skills
  • Writing skills
  • Organizing abilities
  • Coordinating abilities
  • Time management
  • Adaptability
  • Ability to work under pressure
  • Deadline management
  • Multi-tasking
  • Independent work
  • Team player
  • Supervision
  • Training
  • Proficient in Microsoft Office Word
  • Proficient in Microsoft Excel
  • Proficient in SABRE
  • Proficient in AMADEUS
  • Proficient in Delta Works Point-of-Sale
  • Knowledge of Quickbooks

Personal Information

  • Hobbies: Reading, Painting, Singing, Listening to Music
  • Date of Birth: 09/12/84
  • Nationality: Barbadian

Personal Qualities

  • Articulate
  • Detail oriented
  • Focused

Additional Information

TV Host for Keeping It Real – a business-focused television series rebroadcast on YouTube and Instagram. The show, powered by FundAccess, Trust Fund, Sky Mall, and Export Barbados, explores the triumphs and challenges of entrepreneurship through in-depth interviews with business owners. Currently preparing for the launch of Season 2, the series aims to provide valuable insights into the realities of running a business, from both a strategic and personal perspective.


Timeline

Administrative Assistant

The Barbados Agency for Micro Enterprise Development Ltd. (FundAccess)
04.2022 - Current

Administrative Assistant

FundAccess
03.2022 - Current

Administrative Assistant

Artemis Law/HAG Management Ltd.
10.2020 - 03.2022

Customer Service Representative & Cashier (Independent Contractor)

Standard Distribution & Sales (BDS) Ltd
11.2019 - Current

Supervisor and Senior Loans Officer

Travelcash Barbados Limited (subsidiary of GBL)
01.2015 - 01.2017

Commercial Teller - Deposit Processing

Guardsman Barbados Limited
01.2013 - 01.2015

Client Service Representative

RBC Royal Bank (Barbados) Ltd
10.2008 - 10.2010

Travel Consultant

Cosburn Tours and Travel
12.2005 - 05.2006

Accounts/Office Clerk (Barbados Community College Job Attachment)

A.S. Brydens
01.2001

Associate Degree - Business Studies

Barbados Community College

CXC - English Language, English Literature, Geography, Principles of Business, French, Physics, Mathematics

Queen’s College

Administrative Assistant/Assistant to Operations Manager

Going Places Travel

Associate of Arts - Paralegal Studies

The Barbados Community College

Certificate in Administrative Management -

Barbados Institute of Management and Productivity

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Aisha Laws