Aiden Haynes
St. Michael
Summary
Hardworking Food and Beverage well-versed in preparing food and service areas, taking customer orders and operating POS systems to ring up purchases. Comfortable working in fast-paced, thriving food establishments. Friendly and brings talents in customer service, order taking and addressing customer complaints. Practical food experience in individual medium size hotels kitchen equipment operations and food and hygiene safety responsibilities. Recognized for outstanding stamina and scheduling flexibility. Highly organized employee with desire to take on new challenges. Strong work ethic, dependability and exceptional interpersonal skills. Adapt to work effectively unsupervised and quickly mastering new skills. Responsible and motivated individual to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to undertake challenging work, and excellent time management skills. Dedicated to customer satisfaction, cleanliness and supply management. Highly productive and diligent with excellent conflict management and problem-solving abilities and is ServSafe Certified. I am a restaurant hospitality specialist with multitasking in fast-paced environments. Bringing ability to support team and customer needs with fast, high-quality dining assistance. Proficient in keeping tables clear, floors clean and supplies stocked. Good relationship-building and time-management abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food and Beverage
Royal Caribbean Cruise LTD Miami, Florida
07.2023 - Current
- Provided excellent customer service to guests by taking orders, answering questions and making recommendations
- Organized inventory of food, beverage and supplies for efficient restocking and ordering
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Identified and followed oral and written directions
- Worked successfully with diverse groups of coworkers to accomplish goals and address issues related to our products and services
- Performed opening duties such as setting up the dining area, stocking condiments and preparing beverages
- Maintained cleanliness of bar area, including countertops, shelves, glasses, utensils and equipment
- Served drinks and prepared specialty beverages
- Greeted customers, answered questions and recommended specials to increase profits
- Trained new employees to perform duties
- Garnished dishes and beverages to serve visually appealing menu items
- Stocked bar with beer, wine, liquor and other beverage items as needed
Bar Server
Royal Caribbean Cruise LTD Miami, Florida
07.2023 - Current
- Greeted customers in a friendly and professional manner
- Assisted with setting up the bar area prior to opening shift
- Maintained cleanliness of bar area throughout shift
- Restocked glassware, ice, liquor and other supplies as needed
- Provided excellent customer service by taking orders and serving drinks quickly and efficiently
- Processed payments using cash register accurately at the end of each transaction
- Stayed up-to-date on menu items, specials, ingredients and preparation methods
- Adhered to all safety and sanitation regulations when handling food and beverage products
- Trained new servers on proper procedures for taking orders, making drinks, and providing excellent customer service
- Followed all state laws regarding serving alcohol responsibly
- Performed closing duties such as restocking items, cleaning work areas, cashing out registers and locking doors at end of shift
- Ensured all guest checks were accurate before finalizing payment process
- Served drinks and prepared specialty beverages
Programming and testing
Barbados, St.Michael
07.2020 - 12.2020
- Distinguished and identified issues in process to decrease errors and crashes
- Participated in product design reviews to provide input on functional requirements, product designs, schedules or potential problems
- Tested games to identify areas of improvement for quality, sound, graphics and overall functionality
- Answered various e-mails to provide technical support for online gaming users
- Troubleshot bugs to find root cause and improve data collection methods
Barbados Community College
Barbados, St.Michael
09.2019 - 09.2020
- Volunteer Work
- Office Work
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow
- Greeted visitors or callers daily to handle questions or direct to appropriate staff
A&K Store
Barbados, St.Michael
08.2018 - 02.2020
- Assisted in preparing salads, appetizers and desserts to speed up food service
- Scheduled solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals and service and parts purchases
- Built and maintained knowledge of products, current sales pricing and manufacturer events and promotions
- Documented account and prospect activity proficiently in computerized customer relationship management system
- Followed up with customer inquiries promptly and maximized internet lead opportunities
Administrative Assistant
Family
Barbados, St.Michael
07.2018 - 07.2019
- Provided secretarial and office management support while building cooperative working relationships
- Coordinated appointments, meetings and conferences
- Tracked and submitted employee timesheets to prepare for payroll processing
- Managed inventory to ensure all supplies were in stock and within budget
- Responded effectively to sensitive inquiries or complaints
Olympic Association
Barbados, Christ Church
07.2017 - 07.2019
- Volunteer Work
- Worked with children on how to play the games correctly
Education
Office Procedures
Barbados Vocational Training Board
St.Lukesundefined
Grazettes Primary
Barbados, St.Michaelundefined
Barbados Community College
Barbados, St.Michael09.2020
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Olympic Association
Barbados, Christ Church07.2019
Administrative Assistant
Family
Barbados, St.Michael07.2019
Skills
- Time Management
- Production Process Coordination
- Production Standards Conformance
- Budget Management
- Account Balancing, Reconciliation
- Inventory Replenishment
- Above and Beyond Office Suite Knowledge
- Multitasking and Time Management
- Schedule Management
- Meeting Planning and Management
- Recordkeeping and Bookkeeping
- Inventory Management
- Sales Plan Implementation
- Leadership
- Self-Motivated
- Networking
- Problem-Solving
- Technical Adaptable
- Computer Repair/Software Repair
- Phone Repair/Software Repair
- Public Speaker
- Office Administration
- Teamwork
- Food safety knowledge
- Beverage Preparation
- POS System Operation
- Wine pairing service
- Safe food service
- Customer Service
- Workforce Motivation
- Systems and Materials Oversight
- Supply Chain
- Team Building
- Company principles and values
- Strong Work Ethic
- Passage Preparation
- Basic Reconciliation
- Cultural Awareness
- Cleanliness and sanitation
Certification
- Maritime Security Awareness
- Public Health Awareness
- Serv-Safe
- Hotel Basic Safety
- Crowd Management
Languages
English: First Language
Spanish: A1
Beginner (A1)
References
References available upon request.
Timeline
Food and Beverage
Royal Caribbean Cruise LTD Miami, Florida
07.2023 - Current
Bar Server
Royal Caribbean Cruise LTD Miami, Florida
07.2023 - Current
Programming and testing
07.2020 - 12.2020
Barbados Community College
09.2019 - 09.2020
A&K Store
08.2018 - 02.2020
Administrative Assistant
Family
07.2018 - 07.2019
Olympic Association
07.2017 - 07.2019
Office Procedures
Barbados Vocational Training Board
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Grazettes Primary
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Barbados Community College
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Olympic Association
Administrative Assistant
Family