Summary
Overview
Work History
Education
Skills
Traditional and Digital Art
Timeline
Generic

Abigail Murray

Bridgetown

Summary

Creative customer professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers and high stressed environments.

Overview

3
3
years of professional experience

Work History

Customer Care Representative

Republic Bank Limited
10.2022 - 07.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Maintained high level of product knowledge to provide accurate information and support to customers.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Application processing for credit application products

Doctor's Assistant

Nature’s Physical & Natural Therapy Centre
05.2020 - 08.2020
  • Balanced books
  • Finance management
  • Scheduling
  • Physical Assistant
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging compassionate environment.

Education

Bachelor of Science - Computer Science

University of The West Indies
Barbados
05.2026

Associate in Computer Science - Computer Science

Barbados Community College
Barbados
05.2022

Skills

  • First Call resolution
  • Appointment Scheduling
  • Data Entry
  • Billing coordination
  • Customer Service
  • Documentation And Reporting
  • CRM Software
  • De-Escalation Techniques
  • Sales Quota Achievement
  • Microsoft Office
  • Canva and Procreate (Graphic Design and Artistic capabilities)

Traditional and Digital Art

With a diverse artistic skill set, I possess a distinctive talent for creating artworks in both traditional and digital formats. In traditional art, I excel in utilizing various mediums such as pencils, acrylic and oil paints to express my creativity. I adeptly employ traditional techniques to bring my visions to life on canvas or paper. Moreover, my proficiency extends into digital art. From digital painting and illustration to graphic design, I leverage digital tools and software to craft visually captivating artworks. 

Timeline

Customer Care Representative

Republic Bank Limited
10.2022 - 07.2023

Doctor's Assistant

Nature’s Physical & Natural Therapy Centre
05.2020 - 08.2020

Bachelor of Science - Computer Science

University of The West Indies

Associate in Computer Science - Computer Science

Barbados Community College
Abigail Murray