Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
General Worker
Ministry of Transport & Works
Bridgetown, St. Michael
11.2021 - 04.2023
Clear roads, gutters and sidewalks of ash and debris.
Use gardening tools such as the shovel, rake, cutlass and broom.
Bag and dispose of garbage and debris safely in heavy duty waste bags.
Waitress
Divi Southwinds Beach Resort
Dover, Christ Church
04.2005 - 04.2010
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Communicated with kitchen staff to stay updated on item availability and customer wait times.
Served alcoholic beverages responsibly in accordance with state laws.
Checked back with customers throughout meal service to ensure satisfaction.
Set up banquet rooms for special events including weddings, parties, business meetings.
Informed customers of daily specials and signature menu items.
Filled condiments and napkin containers during slack periods.
Maintained a clean work station by restocking supplies, wiping down counters.
Presented food and beverages to guests at tables.
Bussed tables as needed during peak hours.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Followed all safety and sanitation regulations when handling food or drinks.
Stocked shelves with supplies such as utensils, cups, glasses.
Developed positive relationships with regular customers through friendly conversation.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Education
High School Diploma -
Parkinson Memorial
Pine East Blvd., St. Michael
06-1997
General Studies
Bay Primary
Bayville, St. Michael
06-1992
Skills
Guest Relations
Guest Room Confidentiality
Janitorial Services
Housekeeping
Work Prioritization
Safety Awareness
Sanitation Practices
Affiliations
Netball
Track & Field Vitrix Ludorum at both Primary & Secondary schools
Mechanical Engineer at Botswana Government, Ministry of Transport and Public Works, Department of Building Works, Development and MaintenanceMechanical Engineer at Botswana Government, Ministry of Transport and Public Works, Department of Building Works, Development and Maintenance