Aaliyah Forde
Bridgetown
Summary
I am, seeking FULL TIME EMPLOYMENT within the establishment in any suitable available position and I am willing to learn on the job.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Sophie Mitchell
10.2023 - 01.2025
- My experience gained included improving the quality of my customer service and upselling capabilities also getting to know and deal with other people and their different personalities, maintain a clean and organized workspace for both customers and partners for optimal productivity and safety, and lastly promote a welcoming atmosphere with a friendly demeanor.
Customer Sales Assistant
Mr. and Mrs. Watson
10.2020 - 10.2022
- Employed as customer sales assistant
- My duties consisted of helping customers; explaining products and directing them to the right area to find products, keep track of the stock, and maintain the merchandise. The merchandise being flowers.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
- Enhanced customer satisfaction by assisting in the selection of suitable products based on individual preferences and needs.
- Provided exceptional customer service by promptly resolving issues and answering inquiries.
Clerical Officer
Mrs. Boyce
08.2019 - 08.2019
- Provided exceptional customer service to both external clients and internal staff, addressing inquiries promptly and professionally.
- Developed effective time management skills by prioritizing tasks according to urgency and importance.
- Demonstrated versatility in handling diverse clerical tasks including scheduling appointments, answering phones, and coordinating travel arrangements.
- Supported management with daily administrative tasks, enabling them to focus on strategic decisionmaking.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Secondary Education -
The Alleyne Secondary School
St. Andrew2018
Skills
- Computer literate
- Proficient in Microsoft office: word, excel and PowerPoint
- Excellent communication skills both verbal and written
- Basic peer support and problem resolution training
- Fully capable of working individually or as part of a group
- 3 years combined experience in customer service
- Excellent People skills allowing me to be a very competent sales lady
- Flexibility and ability to learn new processes quickly
Certification
- Amar Empowerment Network (2014)
- Peer Empowerment and Support Workshop
Timeline
Barista
Sophie Mitchell
10.2023 - 01.2025
Customer Sales Assistant
Mr. and Mrs. Watson
10.2020 - 10.2022
Clerical Officer
Mrs. Boyce
08.2019 - 08.2019
- Amar Empowerment Network (2014)
- Peer Empowerment and Support Workshop
Secondary Education -
The Alleyne Secondary School
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