SHANICE BURGESS
10th Avenue Kingsland Gardens, Christ Church
Summary
Performance-oriented Sales leader offering exceptional record of achievement over 5 year sales career. Passionate sales person with strategic and analytical approach to solving problems, obtaining new business and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
13
13
years of professional experience
Work History
Brand Manager- Beverages
Atlantic Marketing Co. Ltd and Western Wholesale Inc
07.2023 - 12.2023
- Made decisions about the cost of branding and analyzing trends in customer spending,
- Built relationships with influencers, journalists and media outlets.
- Managed social media accounts and ensuring brand consistency
- Conducted meetings with clients, Develop and execute marketing campaigns aimed at communicating the brand message.
- Analyzed sales and market trends, conceptualizing and executing plans to reach desired KPIs and targets.
- Managed A&P brand budgets and profitability,.
- Ensured Brand targets were met and collaborative management of supplier relationships and inventory.
- Worked with Sales and Merchandising teams to achieve aggressive trade distribution targets, merchandising & promotional objectives
- Maintained active trade presence to monitor brands in the market, identify opportunities and fortify customer relationships firsthand.
- Developed and presented reports on brands, customer trends, market trends and competitive analysis
- Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
- Led team of sales and merchandising professionals, offering mentoring and coaching to build knowledge and skills.
- Researched and identified new opportunities for beverage brands.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Analyzed customer feedback and market trends to make informed decisions about product and brand messaging.
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Gained strong leadership skills by managing projects from start to finish.
- Applied effective time management techniques to meet tight deadlines.
Insurance Sales Agent
Guardian Life Of The Caribbean
08.2021 - 06.2023
- Established and maintained good rapport between clients.
- Ascertained and reached KPIs and targets for the organization and branch.
- Generated leads through cold-calling, networking and other outreach methods.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Followed up promptly with interested clients to close sales.
- Designed presentations and marketing materials to promote insurance products.
- Calculated premiums and established payment methods for sales.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Expanded client base by generating referrals from satisfied customers and networking within the community.
- Attended industry conferences to stay informed of latest products and trends.
- Developed sales strategies to increase sales of insurance policies.
Receptionist
Barbados Urology
01.2021 - 08.2021
- Routed incoming mail and messages to relevant personnel without delay.
- Scheduled office meetings and client appointments for staff teams.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Organized, maintained and updated information in computer databases.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted with onboarding new clients and securing paperwork completion.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Sales Executive
Eagles View Professional Service
11.2018 - 04.2020
- Contracted Sales Executive for Cable & Wireless Business.
- Managed a portfolio of Business Customers.
- Established and maintained good rapport between customers.
- Sold Cable & Wireless products and services to business customers.
- Ascertained and reached KPIs and targets for the organization
- Prospected new sales leads from directories, referrals and partners.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Increased sales revenue by consistently meeting and exceeding sales targets in the telecommunications industry.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Enhanced product knowledge, attending regular training sessions and staying informed on latest industry trends.
Customer Service Representative
SIXT Barbados – (Select Rentals Barbados)
01.2019 - 03.2020
- Answering telephones and greeted all guests.
- Handled all bookings and scheduling of rentals.
- Assisting airport staff with their duties of picking and up and delivering of vehicles,
- Assisted with payroll
- Managed day to day fleet and bookings at Head Office
- Established and maintained good rapport between customers
- Investigated and resolved customer inquiries and complaints quickly.
Health Claims Adjudicator
Crucible International
01.2016 - 11.2018
- Processed all drug and health related claims for Manulife Canada.
- Authenticated the information on all medical claims received
- Reviewed and made sure that there is no omitted information
- Kept thorough records of claims, Entered claims into computer utilizing knowledge medical terminology,
- Read and assess medical documents.
- Managed and processed (calculated) insurance claims.
- Documented all legal documents on clients’ existing files
- Participated in ongoing professional development opportunities related to dispute resolution techniques, legal analysis, and procedural best practices.
- Evaluated physical and digital records, testimony and reports in order to weigh both support and opposition to proposals.
- Prepared comprehensive reports detailing findings, conclusions, and recommendations for further action or appeal as necessary.
- Ensured accurate determinations with meticulous research and thorough investigation of disputes.
Legal Secretary/Clerk
Margot Greene, Q.C.
09.2011 - 04.2016
- Drafted all legal documents.
- Performed legal research,
- Serving documentation to the opposing side
- Developed and maintained positive relationships with clients and colleagues.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Received and placed telephone calls to clients and prospective clients.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Filed documents with courts on behalf of attorney.
- Assisted with preparation of trial materials and documents.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Coordinated meetings for attorneys, ensuring seamless scheduling across the firm.
- Produced and filed various legal documents and electronically preserved updated case record system.
- Reduced errors in legal documents by implementing thorough proofreading processes.
Human Resources Administrative Assistant
Hilton Hotel Barbados
05.2011 - 09.2011
- Coordinated company-wide training initiatives to develop employees'' skills and promote career growth.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Answered and redirected incoming phone calls for office.
- Collaborated with management to create fair performance evaluations, promoting employee development and motivation.
- Organized new employee orientation schedules for new hires.
- Coordinated employee relocation processes.
- Supported benefits administration, ensuring accurate enrollment and processing of claims for all employees.
- Compiled employee records from individual departments to maintain central files.
- Updated and maintained employee attendance records.
Education
Bachelor of Science - Economics And Management
University of West Indies
09.2025
Associate of Science - Office Administration And Management
Barbados Community College
01.2011
High School Diploma -
Christ Church Foundation School
01.2009
Grantley Prescod Memorial Primary
01.2004
Skills
- Budget Forecasting
- Promotional Events
- Contract Negotiation
- Sales Tracking
- Internal Communications
- Brand Promotion
- Relationship Building
- B2B Sales
- Strategic Planning
- Market Analysis
- Brand Development
Personal Information
Date of Birth: 05/20/93
Accomplishments
- Ask Leadership- Solid Gold Selling Certificate
References
- Mr. Ricky Alkins, Director, Unity Transport Inc., 231-3362
- Mrs. Ebony Bullen, Managing Director, Signature Spa, 230-6290
Timeline
Brand Manager- Beverages
Atlantic Marketing Co. Ltd and Western Wholesale Inc
07.2023 - 12.2023
Insurance Sales Agent
Guardian Life Of The Caribbean
08.2021 - 06.2023
Receptionist
Barbados Urology
01.2021 - 08.2021
Customer Service Representative
SIXT Barbados – (Select Rentals Barbados)
01.2019 - 03.2020
Sales Executive
Eagles View Professional Service
11.2018 - 04.2020
Health Claims Adjudicator
Crucible International
01.2016 - 11.2018
Legal Secretary/Clerk
Margot Greene, Q.C.
09.2011 - 04.2016
Human Resources Administrative Assistant
Hilton Hotel Barbados
05.2011 - 09.2011
Bachelor of Science - Economics And Management
University of West Indies
Associate of Science - Office Administration And Management
Barbados Community College
High School Diploma -
Christ Church Foundation School
Grantley Prescod Memorial Primary
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